Hybrid Technical Support Specialist – Frontline Tech

ADP, Inc.; Brown Deer (WI); Hybrid; USD 20,000 - 23,000; Full time

Benefits offered by this job

Paid holidays

Vacation and personal time

Parental leave

401K with employer match

Short-term disability

Health, vision, dental insurance

Quarterly company events

Employee committees

Job summary

TAPCO, based in Brown Deer, Wisconsin, is seeking a Technical Support Specialist to provide frontline tier 1 assistance for TAPCO’s product and software management systems. You will interact with a broad range of customer accounts, vendors, and internal departments, aiming for professional, solution‑oriented support and high satisfaction.

Ideal candidates bring strong Windows PC skills, Office proficiency, and experience with remote support tools.

Qualifications

• Proficient with Windows OS, MS Office, and remote support tools.
• Strong attention to detail and adherence to processes.
• Excellent English communication, both verbal and written.

Responsibilities

• Provide tier 1 phone-based and remote technical support.
• Log cases and track progress to resolution using ERP/CSM tools.
• Process sales and RMA orders accurately.
• Support internal and external customers while meeting SLA targets.
• Travel in-state and out-of-state for field work up to 10%.
• Promote customer satisfaction as a TAPCO representative.

Skills

Windows OS

Microsoft Office

Remote support tools

File management

Software installation

Attention to detail

Multitasking

Time management

Customer focus

Verbal communication

Written English

IP networking basics

Hardware knowledge

Education

High School diploma

Associates degree in electronics

Tools

ERP/CSM software

Job description

TAPCO, based in Brown Deer, Wisconsin, is seeking a Technical Support Specialist to provide frontline tier 1 assistance for TAPCO’s product and software management systems. You will interact with a broad range of customer accounts, vendors, and internal departments, aiming for professional, solution‑oriented support and high satisfaction.

Ideal candidates bring strong Windows PC skills, Office proficiency, and experience with remote support tools.