Tier 1 IT Support Specialist – Client-Focused

Port Cyber Corporation; Maryland; On-site; USD 40,000 - 55,000; Full time

Job summary

Port Cyber Corporation in Maryland is seeking a Technical Support Specialist Level 1 to provide customer support and resolve technical issues for clients. The role encompasses triage of support requests, desktop support for Windows and Mac, and coordination of troubleshooting tasks.

Ideal candidates possess excellent customer service skills, a desire to learn, and basic experience in IT support. This entry-level position offers opportunities for skill development and collaboration within a growing tech team.

Qualifications

• Entry level technical position with customer service focus.
• Ability to track and manage multiple tasks.
• Strong analytical and problem-solving skills.

Responsibilities

• Provide triage and initial troubleshooting for tickets via phone and email.
• Resolve level 1 tickets via remote support.
• Coordinate on-site visits for troubleshooting and setup.

Skills

Excellent customer service skills

Basic troubleshooting in Windows and Mac

Basic TCP/IP network troubleshooting

Excellent verbal and writing communication skills

Education

Two-Year or Four-Year Bachelor's degree in Computer Science or Information Systems

Tools

Windows Desktop OS

Microsoft Office Applications

Windows Active Directory

Microsoft 365

Wireless Network Connectivity

Job description

Port Cyber Corporation in Maryland is seeking a Technical Support Specialist Level 1 to provide customer support and resolve technical issues for clients. The role encompasses triage of support requests, desktop support for Windows and Mac, and coordination of troubleshooting tasks.

Ideal candidates possess excellent customer service skills, a desire to learn, and basic experience in IT support. This entry-level position offers opportunities for skill development and collaboration within a growing tech team.