Tier 1 Customer Support Specialist

AppleOne Employment Services; Overland Park (KS); On-site; USD 21,000 - 29,000; Part time

Job summary

AppleOne Employment Services is seeking a Customer Service Tier 1 Support Representative for contract opportunities in Overland Park, KS. The role involves assisting customers by phone, email, and live chat, providing basic technical troubleshooting and clear guidance to resolve issues.

You'll work in a structured support environment, emphasize strong communication, attention to detail, and teamwork, and gain hands-on experience in customer service, technical support, issue resolution, and

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience in a call center or support environment.
• Experience supporting customers via phone, email, and chat.
• Ability to explain basic technical solutions clearly and patiently.

Responsibilities

• Handle inbound customer support requests through phone, email, and live chat.
• Provide Tier 1 technical support, including basic troubleshooting and issue resolution.
• Diagnose customer issues, identify root causes, and follow established support workflows.
• Accurately document customer interactions, troubleshooting steps, and resolutions in internal systems.
• Escalate complex technical issues to the appropriate internal teams.
• Share recurring customer trends, feedback, and issues with internal stakeholders.

Skills

Multi-channel support

Basic troubleshooting

Documentation in systems

Issue escalation

Strong communication

Attention to detail

Time management

Customer-focused

Education

High school diploma or GED

Tools

Microsoft Office

Job description

AppleOne Employment Services is seeking a Customer Service Tier 1 Support Representative for contract opportunities in Overland Park, KS. The role involves assisting customers by phone, email, and live chat, providing basic technical troubleshooting and clear guidance to resolve issues.

You'll work in a structured support environment, emphasize strong communication, attention to detail, and teamwork, and gain hands-on experience in customer service, technical support, issue resolution, and