Tier 1 Systems Admin - TS/SCI w/ Polygraph Clearance

J&T Business Consulting; Annapolis (MD); On-site; USD 83,000 - 100,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

401(k) Retirement Plan with Company ~ 

Paid Time Off & Holidays

Job summary

J&T Business Consulting in Annapolis, MD seeks a Tier 1 System Administrator to deliver frontline IT support in an enterprise environment. You will respond to user inquiries, resolve hardware and software issues, manage end-to-end tickets, and document troubleshooting steps for knowledge bases.

You will escalate complex incidents to Tier 2 and engineering teams as required. The role requires a High School Diploma or GED with 5+ years of hands-on support, or a Bachelor’s degree in an IT-related

Qualifications

• High School Diploma / GED plus at least 5 years of hands-on technical/customer support experience, OR Bachelor’s Degree in an IT-related field.
• Certifications: CompTIA A+ CE and/or CompTIA Network+ CE.
• Ticketing Systems: Demonstrated hands-on experience using the ServiceNow ticketing platform.
• Support Skills: Proven track record in professional customer service, incident management, and explaining technical concepts clearly to non-technical users.

Responsibilities

• Respond promptly to user inquiries via phone, email, chat, and help desk ticketing systems.
• Log, track, update, and route incident and service request tickets using ServiceNow, ensuring detailed documentation of symptoms and troubleshooting steps taken.
• Diagnose and resolve hardware, standard software, operating system, and basic network connectivity issues.
• Perform account management tasks, including password resets, account unlocks, and user access provisioning.
• Install, configure, update, and troubleshoot software, operating systems, and computer peripherals (monitors, printers, scanners).
• Assist with the inventory management and tracking of IT assets (laptops, peripherals, and related accessories).
• Author knowledge base articles and document standard operating procedures for recurring technical issues to facilitate self-service and team reference.
• Recognize and immediately report potential cybersecurity incidents or policy violations to security leads.
• Provide peer mentoring and onboarding guidance to junior technicians and trainees.

Skills

Technical support

Incident management

Help desk

User administration

Troubleshooting

Education

High School Diploma / GED

Bachelor’s Degree in IT-related field

Tools

ServiceNow

Job description

J&T Business Consulting in Annapolis, MD seeks a Tier 1 System Administrator to deliver frontline IT support in an enterprise environment. You will respond to user inquiries, resolve hardware and software issues, manage end-to-end tickets, and document troubleshooting steps for knowledge bases.

You will escalate complex incidents to Tier 2 and engineering teams as required. The role requires a High School Diploma or GED with 5+ years of hands-on support, or a Bachelor’s degree in an IT-related