Tier 1 Support Specialist

Charleston ENT & Allergy; Charleston (SC); On-site; USD 42,000 - 64,000; Full time

Job summary

Charleston ENT & Allergy is seeking a Tier 1 Support Specialist to join our growing IT team. You will provide hands-on end-user support across offices, respond to service tickets, answer staff questions, and communicate solutions clearly.

The role covers on-site hardware, software, and phone support, NextGen EHR workflows, device provisioning, onboarding/off-boarding users, and remote-access assistance. Travel to sites in Charleston and nearby counties is expected; this is not a remote position.

Qualifications

• Unable to determine specific required qualifications from the posting.

Responsibilities

• Provide hands-on end-user support across offices, respond to service tickets, answer staff questions, and communicate solutions clearly.
• Perform on-site hardware, software, and phone support, including provisioning and troubleshooting IT equipment and NextGen EHR workflows.
• Assist with onboarding and off-boarding user accounts and offer remote-access support as needed.
• Travel to sites in Charleston and surrounding counties for on-the-spot assessments and issue resolution; support is not remote.

Job description

Tier 1 Support Specialist

Charleston | Technical | Information Technology

Job Description

Charleston ENT & Allergy is looking for a Tier 1 Support Specialist to join our growing team! Our Support Specialists are valued members of the practice, providing critical hands-on support for end-users at all levels of the organization. This includes everything from responding to service tickets to answering calls and questions from our staff.

CENTA is growing, and with 16 offices and 2 ambulatory surgery centers across Charleston, Dorchester, Columbia, and Beaufort counties, traveling to various sites and performing on-the-spot assessments and troubleshooting comes with the territory. Core duties include overseeing helpdesk tickets, providing hands-on hardware, software, and phone support for IT equipment (laptops, desktops, peripherals, etc.) and NextGen (EHR), ordering and configuring new equipment, onboarding and off-boarding user accounts, remote access support, and work closely with the IT Team and NextGen Support Team to implement new technology and workflows.

As a member of CENTA’s support team, you’ll play a vital role behind the scenes, working with users at all levels of the organization to resolve technological issues (as well as the occasional “user error”). Because there is so much interaction with our staff, the successful candidate will genuinely enjoy working with people and be comfortable communicating technical solutions to non-techies.

This is an exciting opportunity to be part of a thriving medical practice and to support the systems that enable CENTA to deliver an unparalleled patient care experience. This is not a remote position.