Tier 1 Support Specialist

Charleston ENT & Allergy; South Carolina; Vor Ort; USD 36.000 - 54.000; Vollzeit

Zusammenfassung

Charleston ENT & Allergy is seeking a Tier 1 Support Specialist to join our growing team in South Carolina. You will provide hands-on end-user support across our offices, handle service tickets, calls, and questions, and collaborate with the IT Team and NextGen Support to implement new technology and workflows.

We value clear communication and the ability to explain technical solutions to non-technical staff.

Qualifikationen

• Frontline IT support for staff across all office locations.
• Familiarity with helpdesk workflows and ticketing systems.
• Ability to communicate technical solutions to non-technical users.

Aufgaben

• Respond to service tickets and calls from staff.
• Provide hands-on hardware, software, and phone support for IT equipment.
• Configure and deploy new hardware and software, including NextGen EHR.
• Onboard and offboard user accounts and manage remote access.

Kenntnisse

End-user support

Ticketing system

Remote support

Communication skills

Onboarding/offboarding

Tools

NextGen EHR

Jobbeschreibung

Charleston ENT & Allergy is looking for a Tier 1 Support Specialist to join our growing team! Our Support Specialists are valued members of the practice, providing critical hands-on support for end-users at all levels of the organization. This includes everything from responding to service tickets to answering calls and questions from our staff.

CENTA is growing, and with 16 offices and 2 ambulatory surgery centers across Charleston, Dorchester, Columbia, and Beaufort counties, traveling to various sites and performing on-the-spot assessments and troubleshooting comes with the territory. Core duties include overseeing helpdesk tickets, providing hands-on hardware, software, and phone support for IT equipment (laptops, desktops, peripherals, etc.) and NextGen (EHR), ordering and configuring new equipment, onboarding and offboarding user accounts, remote access support, and work closely with the IT Team and NextGen Support Team to implement new technology and workflows.

As a member of CENTA's support team, you'll play a vital role behind the scenes, working with users at all levels of the organization to resolve technological issues (as well as the occasional "user error"). Because there is so much interaction with our staff, the successful candidate will genuinely enjoy working with people and be comfortable communicating technical solutions to non-techies.

This is an exciting opportunity to be part of a thriving medical practice and to support the systems that enable CENTA to deliver an unparalleled patient care experience. This is not a remote position.