On-Site IT Support Specialist – Healthcare & NextGen

Charleston ENT & Allergy; South Carolina; On-site; USD 36,000 - 54,000; Full time

Job summary

Charleston ENT & Allergy is seeking a Tier 1 Support Specialist to join our growing team in South Carolina. You will provide hands-on end-user support across our offices, handle service tickets, calls, and questions, and collaborate with the IT Team and NextGen Support to implement new technology and workflows.

We value clear communication and the ability to explain technical solutions to non-technical staff.

Qualifications

• Frontline IT support for staff across all office locations.
• Familiarity with helpdesk workflows and ticketing systems.
• Ability to communicate technical solutions to non-technical users.

Responsibilities

• Respond to service tickets and calls from staff.
• Provide hands-on hardware, software, and phone support for IT equipment.
• Configure and deploy new hardware and software, including NextGen EHR.
• Onboard and offboard user accounts and manage remote access.

Skills

End-user support

Ticketing system

Remote support

Communication skills

Onboarding/offboarding

Tools

NextGen EHR

Job description

Charleston ENT & Allergy is seeking a Tier 1 Support Specialist to join our growing team in South Carolina. You will provide hands-on end-user support across our offices, handle service tickets, calls, and questions, and collaborate with the IT Team and NextGen Support to implement new technology and workflows.

We value clear communication and the ability to explain technical solutions to non-technical staff.