SENIOR IT SUPPORT TECHNICIAN

Centra Health; Lynchburg (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

Centra Health in Lynchburg, VA seeks a Senior IT Support Technician to provide Level 1 software/hardware support, deploy IT assets, and mentor junior technicians. You will document issues, assist with projects, and ensure timely, courteous service to staff and clinicians in a dynamic healthcare IT environment.

The role requires strong customer service and the ability to work with various Centra departments while maintaining up-to-date knowledge of systems and processes.

Qualifications

• Tier 1 software and hardware support with focus on first level resolution.
• Provide technical guidance and informal training to end users.
• Mentor fellow Support Technicians and document processes in a knowledge base.

Responsibilities

• Deliver exceptional IT support to end users in a timely manner.
• Assist Support/Data Center Technicians with escalated issues and projects.
• Deploy IT assets, including hardware and software, and document actions in ticketing systems.
• Remote control user PCs and reset passwords in Active Directory as needed.
• Provide afterhours on-call support and executive assistance as required.

Education

High School Diploma / GED

Job description

SENIOR IT SUPPORT TECHNICIAN

Location: Lynchburg, VA, United States Facility location: Centra Support Building Date Posted: Nov 30, 2025 Job ID: 12903 Department: CH Information Technology Shift: Days Schedule: Full Time

Partnering with you to live your best life. At Centra, we want to listen carefully and get to know you well. We want to understand your hopes, goals and dreams. We want to do our part so you can be your very best - as you define it. This remains true whether you are a patient, a Centra Caregiver, or a member of the communities we serve. As a candidate considering employment with our organization, we want you to understand that it is our mission to help partner with you throughout each stage of your career.

Overview

Responsibilities

Demonstrate exceptional customer service while providing IT support. Assist Support/Data Center Technicians with resolving issues that have been escalated within the Support team. Mentors / Coaches fellow Support Technicians. Deployment of IT assets such as hardware and software. Advise Managers and Coordinators on implementation strategies, contract negotiations, and maintenance contracts. XX Monitoring and response for systems under Support team purview. Perform corrective Maintenance and Break/Fix support of IT and Biomed assets. Afterhours on call support. Executive Support. Assist other departments with large projects. Demonstrate ability to document the following in a ticketing system: end user identification information, details of issue or request, troubleshooting steps taken and details of resolution. Demonstrate ability to reset passwords in Active Directory as well as other Centra applications. Demonstrate ability to remote control user PC. Demonstrate ability to log issues and/or work orders to vendors as well as other Centra Departments. Utilize HPE Service Manager to document work and work processes. Advises and follows up with customers on problems and issues, keeping the customer informed at all times. Maintains a flexible schedule and is willing to accept assignments to help the department achieve its service needs. Displays and promotes a positive public relations approach to staff physicians, nurses, patients, their families, and public. Participates in process improvement activities. Must maintain reliable up-to-date information from government and other sources. May perform other duties as assigned or requested and job specification can be modified or updated at any time.

Qualifications

: The Support Senior Technician is responsible for providing Tier 1 software and hardware support with the goal of first level resolution while providing excellent customer service. This includes providing technical advice, guidance and informal training to customers using hardware and software programs as well as mentoring other Support Technicians. It also includes troubleshooting and restoring routine technical service and equipment problems by analyzing, identifying, and diagnosing faults and symptoms using established processes and procedures. Additionally, the Support Senior Technicians are responsible for assisting with performing root cause analysis as well as recommending procedures and controls for problem prevention. Lastly, the Support Senior Technician is responsible for contributing towards the maintenance and upkeep of a knowledge base for documented processes, routine tasks, and incident resolutions while working in a team setting, sharing information, and assisting others with calls when necessary.

Required Education: High School Diploma / GED

Our care givers at Centra are the most valuable asset we have and it is our mission and commitment to build and sustain a diverse and inclusive environment.

When recruiting and retaining talent at Centra, our hiring needs are based on matching a candidates job qualifications with our job requirements and department needs without regard to race, color, age, religion or belief, national origin, disability status, protected veteran status, gender identity or expression, sexual orientation or any other characteristi…

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