Clinic Success Manager - Charleston Area

Charleston ENT & Allergy; Charleston (SC); On-site; USD 60,000 - 80,000; Full time

Job summary

Charleston ENT & Allergy is seeking a Clinic Success Manager to promote patient care through staff development and system improvement. You will support a positive workplace culture, ensuring collaboration and excellence in service.

The right candidate will thrive in a dynamic environment, possess strong communication and leadership skills, and have a background in customer service or direct patient care.

This role offers an opportunity to make a meaningful impact in healthcare.

Qualifications

• Proven ability to create and sustain a positive, professional, and engaged workplace.
• Experience in a fast-paced and sometimes unpredictable environment.
• Background in customer service or direct patient care with leadership responsibility.

Responsibilities

• Champion excellent service and high-quality care by supporting consistent workflows.
• Coach, mentor, and support team members through feedback and performance improvement.
• Act as a bridge between staff, providers, and leadership to ensure smooth operations.

Skills

Leadership

Communication

Collaboration

Customer service

Tools

Microsoft Office Suite

NextGen EMR

LeadingReach

Rhinogram

Job description

Charleston ENT & Allergy is a people‑first organization driven by intellectual curiosity, collaboration, and a deep passion for exceptional patient care. We lead with compassion, clarity, and purpose — and we’re looking for a Clinic Success Manager who wants to grow with us and help shape the future of our clinics.

This role is ideal for someone who loves developing people, improving systems, and creating an environment where both patients and staff thrive.

Outstanding Patient Care

You champion excellent service and high‑quality care by supporting consistent workflows, encouraging accountability, and always looking for ways to improve how we serve our patients.

Staff Growth and Development

You believe people are developed, not managed. You coach, mentor, and support team members through feedback, performance improvement, and professional growth.

Team Collaboration

You act as a bridge between staff, providers, and leadership. You work alongside the front office team, support back office staff, and partner with providers to keep clinic operations running smoothly.

Personal and Professional Growth

You are committed to learning and to sharing what you learn. You bring curiosity, creativity, and humility, and you encourage those same qualities in others.

Flexibility and Process Improvement

You thrive in a fast‑changing healthcare environment. You help implement new workflows and technologies while maintaining consistency, quality, and operational integrity across multiple locations.

Qualifications

• Proven ability to create and sustain a positive, professional, and engaged workplace
• Comfort adapting in a fast‑paced and sometimes unpredictable environment
• Passion for collaboration, teamwork, and shared success
• Strong communication and leadership skills
• Experience with Microsoft tools (Word, Excel, SharePoint, PowerPoint, Teams); experience with NextGen EMR, LeadingReach, or Rhinogram is a plus
• Background in customer service or direct patient care with leadership responsibility

You will be part of a mission‑driven team that values people, encourages innovation, and supports both personal and professional growth. We believe great care starts with a great culture, and we invest in the leaders who help create it.

If you are energized by developing people, improving systems, and making a meaningful impact in healthcare, we would love to meet you.