Tier 1 Network Support - 6-Month Contract-to-Hire

Ursus, Inc.; Austin (TX); On-site; USD 69,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Commuter benefits

401K

Job summary

Ursus, Inc. is seeking a Tier 1 Network Support specialist to provide day-shift operational support for network infrastructure supporting RT environments.

The role includes initial triage, ticket ownership, and escalation of outages, with work across Henderson, NV; Austin, TX; or Dallas, TX. The ideal candidate will troubleshoot basic network incidents, follow runbooks, and contribute to knowledge base while collaborating with engineers and stakeholders.

Qualifications

• Able to work in a fast-paced operational environment prioritizing outages and incidents.
• Strong written and verbal communication to document technical details clearly.
• Demonstrated ownership and follow-through in managing tickets and tasks.

Responsibilities

• Serve as the initial point of contact for Tier 1 network support and triage.
• Monitor alerts and dashboards to identify issues and outages.
• Troubleshoot basic network incidents (circuits, connectivity, power outages).
• Follow runbooks to execute approved Tier 1 changes and tasks.
• Create and maintain detailed tickets with clear issue and resolution notes.
• Escalate complex issues with complete handoff to Tier 2 or above.
• Support reporting on network service metrics and KPIs.
• Maintain network knowledge base and documentation.
• Collaborate with engineering, operations, and stakeholders during incidents.

Skills

Ticket ownership

Incident triage

Documentation

Strong communication

On-call readiness

Ownership & follow-through

Education

Bachelor’s degree or equivalent in IS/Networking/CS

Tools

SNMP

NetFlow

IPAM

RADIUS

Splunk

Job description

Ursus, Inc. is seeking a Tier 1 Network Support specialist to provide day-shift operational support for network infrastructure supporting RT environments.

The role includes initial triage, ticket ownership, and escalation of outages, with work across Henderson, NV; Austin, TX; or Dallas, TX. The ideal candidate will troubleshoot basic network incidents, follow runbooks, and contribute to knowledge base while collaborating with engineers and stakeholders.