Solution Center I

Salem Health; Salem (OR); On-site; USD 32,000 - 47,000; Part time

Job summary

Salem Health is seeking a dedicated Tier 1 IT support professional to act as the first point of contact for customers. You will troubleshoot a range of technologies, document solutions, and collaborate with IT teams to ensure timely resolution and a positive customer experience.

This role emphasizes strong communication, problem-solving, and a proactive approach in a fast-paced healthcare IT environment. Working hours are variable within a 5:00 am–10:00 pm window, with per diem and non-exempt

Qualifications

• Two years of directly related experience in either contact center, service desk, desktop, or customer service.
• One of the two years must be customer service experience.

Responsibilities

• Provide Tier 1 technical support through phone, email, and other support channels.
• Troubleshoot and resolve issues involving computers, printers, phones, mobile devices, CIM carts, applications, and user access.
• Respond to customer inquiries, document issues, and provide timely follow-up and resolution.
• Prioritize and manage technical support requests according to established service protocols and timelines.
• Escalate complex or unresolved issues to appropriate IT resources.
• Maintain accurate documentation of incidents, requests, resolutions, and services provided.
• Support user access management and application-related requests.
• Assist with IT projects, system maintenance activities, and department initiatives as assigned.
• Develop and maintain proficiency in supported applications, operating systems, and software tools.

Skills

Customer service

Communication

Troubleshooting

IT support

Education

Associate degree

Tools

MS Windows

MS Office Suite

ITSM Tools

Job description

Location: Salem Health, 890 Oak Street SE, Salem, Oregon, 97301

Department: Information Services

Position Type: Unscheduled/Per Diem, Non-Exempt

Schedule: Variable, between the hours of 5:00 am - 10:00 pm

Your role with us

In this role, you will serve as a first point of contact for customers, delivering timely and effective Tier 1 technical support across a wide range of technologies, including computers, printers, phones, applications, and access-related requests. You will be responsible for troubleshooting issues, resolving technical problems, and ensuring customers receive a positive support experience from initial contact through resolution. By prioritizing service requests, documenting solutions, and collaborating with other IT teams when needed, you will play a key role in maintaining the reliable operation of the technology that supports our organization. This position is ideal for someone who enjoys diagnosing problems, learning new technologies, and building strong customer relationships. Success in this role requires strong communication skills, attention to detail, and a commitment to providing exceptional service. If you thrive in a fast-paced environment, enjoy helping others, and are passionate about using technology to support organizational success, we'd love to hear from you.

What you'll do

• Provide Tier 1 technical support through phone, email, and other support channels.
• Troubleshoot and resolve issues involving computers, printers, phones, mobile devices, CIM carts, applications, and user access.
• Respond to customer inquiries, document issues, and provide timely follow-up and resolution.
• Prioritize and manage technical support requests according to established service protocols and timelines.
• Escalate complex or unresolved issues to appropriate IT resources.
• Maintain accurate documentation of incidents, requests, resolutions, and services provided.
• Support user access management and application-related requests.
• Assist with IT projects, system maintenance activities, and department initiatives as assigned.
• Develop and maintain proficiency in supported applications, operating systems, and software tools.t.)

Required qualifications

• Two years of directly related experience in either contact center, service desk, desktop, or customer service. One of the two years must be customer service experience.

Additional information

• Associate Degree - Associates Degree or higher preferred. Two years of college level course work in hardware, software components, operating systems preferred.
• Working knowledge of MS Windows, MS Office Suite, ITSM Tools and assigned applications and technologies.
• Working knowledge of software development and implementation technologies.
• Able to follow project plans.
• Strong communication skills to conduct instruction and provide technical assistance to users.
• Technical knowledge of personal computer operations, basic network operations and data comm

Why Salem Health?

Salem Health is a Top Workplace in Oregon, known for fostering a supportive culture where your contributions truly matter. As an award-winning, independent health care system, we serve our region through Salem Hospital, multiple community clinics and West Valley Hospital, ensuring broad access to high-quality care.

We believe in empowering our teams. Through Lean principles, staff help drive innovation and solve real problems. We also invest in your growth with professional development, tuition assistance, and clear career pathways. At Salem Health, you’ll find more than a job, you’ll find purpose, connection, and room to thrive.

Salem Health Hospitals and Clinics is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, gender, gender identity, sexual orientation, age, national origin, disability, veteran status, genetic information, or any other status or condition protected by law.

Salem Health Hospitals and Clinics is committed to providing access, equal opportunity, and reasonable accommodation for applicants. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact [e-mail].