Tier 1 IT Support Specialist — Fast-Paced Help Desk

Salem Health; Salem (OR); On-site; USD 32,000 - 47,000; Part time

Job summary

Salem Health is seeking a dedicated Tier 1 IT support professional to act as the first point of contact for customers. You will troubleshoot a range of technologies, document solutions, and collaborate with IT teams to ensure timely resolution and a positive customer experience.

This role emphasizes strong communication, problem-solving, and a proactive approach in a fast-paced healthcare IT environment. Working hours are variable within a 5:00 am–10:00 pm window, with per diem and non-exempt

Qualifications

• Two years of directly related experience in either contact center, service desk, desktop, or customer service.
• One of the two years must be customer service experience.

Responsibilities

• Provide Tier 1 technical support through phone, email, and other support channels.
• Troubleshoot and resolve issues involving computers, printers, phones, mobile devices, CIM carts, applications, and user access.
• Respond to customer inquiries, document issues, and provide timely follow-up and resolution.
• Prioritize and manage technical support requests according to established service protocols and timelines.
• Escalate complex or unresolved issues to appropriate IT resources.
• Maintain accurate documentation of incidents, requests, resolutions, and services provided.
• Support user access management and application-related requests.
• Assist with IT projects, system maintenance activities, and department initiatives as assigned.
• Develop and maintain proficiency in supported applications, operating systems, and software tools.

Skills

Customer service

Communication

Troubleshooting

IT support

Education

Associate degree

Tools

MS Windows

MS Office Suite

ITSM Tools

Job description

Salem Health is seeking a dedicated Tier 1 IT support professional to act as the first point of contact for customers. You will troubleshoot a range of technologies, document solutions, and collaborate with IT teams to ensure timely resolution and a positive customer experience.

This role emphasizes strong communication, problem-solving, and a proactive approach in a fast-paced healthcare IT environment. Working hours are variable within a 5:00 am–10:00 pm window, with per diem and non-exempt