Tier 1 IT Support Specialist — Help Desk Pro

Osmose; Peachtree City (GA); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical Insurance & HSA

401(k) match

Paid time off

Job summary

Osmose is seeking a Computer Support Specialist to provide Tier 1 help desk support for field and office staff. You will diagnose hardware/software issues, manage devices, deploy setups, and assist with software upgrades.

The role requires corporate help desk experience, proficiency with Windows devices and Microsoft 365 apps (Outlook, Word, Excel), strong communication, and the ability to work with limited supervision. On-site work in Peachtree City, GA.

Qualifications

• Previous corporate help desk experience.
• Experience with Windows devices, laptops, and peripheral devices.
• Proficiency with Microsoft Office 365 (Outlook, Word, Excel).

Responsibilities

• Diagnose and resolve hardware and software issues for office and field staff; maintain records of actions.
• Monitor and respond to support requests via the help desk with urgency.
• Utilize and maintain support software.
• Assist in training field organization as needed.
• Assist in maintaining inventory of equipment and software.
• Manage computer setups and deployments using standard hardware, images, and software.
• Install, test, and configure new tablets, computers, and peripherals.
• Prepare equipment for delivery (packaging/shipping).
• Receive returned equipment, clean, test, and determine usability.
• Test and aid in software upgrades and provide feedback for improvements.

Skills

Windows

Office 365

Outlook

Word

Excel

Help desk

Teamwork

Communication

Documentation

Self-motivation

After-hours availability

Tools

Active Directory

ServiceNow

SolarWinds

Zendesk

Intune

Job description

Osmose is seeking a Computer Support Specialist to provide Tier 1 help desk support for field and office staff. You will diagnose hardware/software issues, manage devices, deploy setups, and assist with software upgrades.

The role requires corporate help desk experience, proficiency with Windows devices and Microsoft 365 apps (Outlook, Word, Excel), strong communication, and the ability to work with limited supervision. On-site work in Peachtree City, GA.