Computer Support Specialist (Help Desk)

Osmose inc; United States; On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

401k with company match

Paid time off

Health Savings Account with company

Dental

Vision

Life Insurance

STD

LTD

and more

Job summary

Osmose is seeking a Computer Support Specialist to provide Tier 1 help desk support for field and office based employees in the United States.

You will diagnose and resolve hardware and software issues, manage deployments, maintain inventory, document actions, and assist in training and onboarding to keep operations running smoothly.

Qualifications

• Previous related experience in corporate help desk support.
• Experience with Windows devices, Microsoft Office 365, Outlook, Word and Excel.
• Excellent teamwork, communication, and documentation skills.
• Self-motivated to work with little supervision and follow general guidelines.
• Willingness to work outside of normal business hours as needed.

Responsibilities

• Diagnose and resolve hardware and software issues on office and mobile computers, phones and peripherals.
• Maintain records of transactions, problems, and remedial actions taken.
• Monitor and respond with urgency to help desk requests.
• Utilize and maintain support software.
• Assist in training field staff as needed.
• Assist in maintaining inventory of all equipment and software.
• Manage computer setups and deployments using standard images and software.
• Install, test and configure new tablets, computers, peripherals, and software.
• Prepare electronic equipment for delivery including packaging and shipping.
• Receive returned equipment, test and determine functionality and usability.
• Test and aid in the implementation of new software upgrades.
• Provide feedback and guide improvements for future upgrades and development.

Skills

Windows devices

Office 365

Outlook

Excel

Teamwork

Documentation

Customer service

Tools

Active Directory

ServiceNow

SolarWinds

Zendesk

Intune

Job description

We are currently seeking a Computer Support Specialist to provide Tier 1 help desk support for field and office based employees

Responsibilities

• Diagnose and resolve technical hardware and software issues including but not limited to office and mobile computers phones and peripheral devices
• maintain records of transactions problems and remedial action taken
• Monitor and respond with a sense of urgency to support requests received through the help desk
• Utilize and maintain support software
• Assist in training field organization as needed
• Assist in maintaining inventory of all equipment and software
• Manage computer setups and deployments using standard hardware images and software
• Install test and configure new tablets computers peripheral equipment and software
• Prepare all electronic equipment for delivery including packaging and shipping
• Receive returned equipment clean test and determine functionality and usability
• Test and aid in the implementation of new software upgrades
• Provide feedback and guide improvements for future upgrades and development

Requirements

• Previous related experience including working in corporate help desk support
• experience with Windows devices laptops peripheral devices Microsoft Office 365 and other Microsoft programs such as Outlook Word and Excel
• Excellent teamwork communication and documentation skills
• Self motivated to work with little supervision and operate within general guidelines
• Willingness to work outside of normal business hours as needed to accommodate the needs of the company

Preferred

• Familiarity with Active DirectoryExperience using ticketing systems such as ServiceNow SolarWinds Zendesk etc
• Proven experience creating distribution listsshared mailboxesExperience with Microsoft Intune is a plus

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions While performing the duties of this job the employee is regularly required to talk and hear The employee frequently is required to stand walk climb stairs sit and use hands to finger handle or feel Specific vision abilities required by this job include close vision distance vision color vision and ability to adjust focus Must be able to lift to 10 pounds

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions The noise level in the work environment is usually moderate The noise level may increase in certain areas of the Company locations

About Osmose

Osmose is the market leading provider of critical resiliency assessment and restoration services for electric transmission distribution and telecommunications companies

Come grow with us Full time employees enjoy a comprehensive benefits package that includes Medical Insurance and Health Savings Account with company contribution Dental Vision Life Insurance STD LTD Critical Illness Plan and more 401k with excellent company match Paid time off vacation sick

Benefits

• Medical Insurance and Health Savings Account with company contribution
• Dental
• Vision
• Life Insurance
• STD
• LTD
• Critical Illness Plan
• and more
• 401k with excellent company match
• Paid time off vacation sick

Osmose is an Equal Opportunity employer EOE MFDisabledVet