Computer Support Specialist (Help Desk)

Osmose Utilities Services, Inc.; Peachtree City (GA); On-site; USD 43,000 - 60,000; Full time

Benefits offered by this job

Medical Insurance

Health Savings Account

Dental Insurance

Vision Insurance

Life Insurance

STD/LTD

401(k) with company match

Paid time off

Job summary

Osmose Utilities Services, Inc. is seeking a Computer Support Specialist to provide Tier 1 help desk support for field and office-based employees in Peachtree City, GA.

The role involves diagnosing hardware and software issues, deploying devices, and assisting with training and inventory management. You will resolve issues related to Windows devices, Office 365 apps, and peripheral hardware while maintaining documentation and responding quickly to requests.

Qualifications

• Previous related experience in corporate help desk support.
• Experience with Windows devices, laptops and peripheral devices, and Microsoft Office 365 including Outlook, Word and Excel.
• Excellent teamwork, communication and documentation skills.
• Self-motivated to work with little supervision and follow guidelines.
• Willingness to work outside of normal business hours as needed.

Responsibilities

• Diagnose and resolve hardware and software issues across office and field environments.
• Monitor and respond promptly to help desk requests.
• Utilize and maintain help desk software.
• Assist in training field staff as needed.
• Maintain inventory of equipment and software.
• Manage deployments using standard hardware, images and software.
• Install, test, and configure tablets, computers and peripherals.
• Prepare equipment for delivery and handle returns and testing.
• Test and assist in software upgrades and provide feedback for improvements.

Skills

Windows

Office 365

Outlook

Word

Excel

Documentation

Communication

Teamwork

Self-motivation

After-hours availability

Education

Tools

Active Directory

ServiceNow

SolarWinds

Zendesk

Microsoft Intune

Job description

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We are currently seeking a Computer Support Specialist to provide Tier 1 help desk support for field and office based employees.

Responsibilities:

Diagnose and resolve technical hardware and software issues, including but not limited to office and mobile computers, phones, and peripheral devices; maintain records of transactions, problems, and remedial action taken.

Monitor and respond with a sense of urgency to support requests received through the help desk.

Utilize and maintain support software.

Assist in training field organization as needed.

Assist in maintaining inventory of all equipment and software.

Manage computer setups and deployments, using standard hardware, images, and software.

Install, test, and configure new tablets, computers, peripheral equipment, and software.

Prepare all electronic equipment for delivery, including packaging and shipping.

Receive returned equipment, clean, test, and determine functionality and usability.

Test and aid in the implementation of new software upgrades. Provide feedback and guide improvements for future upgrades and development.

Requirements:

Previous related experience including working in corporate help desk support; experience with Windows devices, laptops, peripheral devices, Microsoft Office 365 and other Microsoft programs such as Outlook, Word and Excel.

Excellent teamwork, communication and documentation skills.

Self-motivated to work with little supervision and operate within general guidelines.

Willingness to work outside of normal business hours as needed to accommodate the needs of the company.

Preferred:

• Familiarity with Active Directory.
• Experience using ticketing systems such as ServiceNow, SolarWinds, Zendesk, etc.
• Proven experience creating distribution lists/shared mailboxes.
• Experience with Microsoft Intune is a plus.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand, walk, climb stairs, sit, and use hands to finger, handle or feel. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. Must be able to lift to 10 pounds.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. The noise level may increase in certain areas of the Company locations.

About Osmose:

Osmose is the market-leading provider of critical resiliency, assessment, and restoration services for electric transmission, distribution, and telecommunications companies.

Come grow with us! Full-time employees enjoy a comprehensive benefits package that includes:

• Medical Insurance and Health Savings Account with company contribution
• Dental, Vision, Life Insurance, STD, LTD, Critical Illness Plan and more!
• 401(k) with excellent company match
• Paid time off (vacation, sick)

Osmose is an Equal Opportunity employer. EOE M/F/Disabled/Vet