Tier 1 IT Help Desk Specialist — Customer-Centric Tech Support

Cayuse Holdings; Pendleton (OR); On-site; USD 19,355 - 22,041; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible Spending Accounts

Short-Term and Long-Term Disability options

401(k) Retirement Savings Plan with matching

Paid Time Off

Job summary

Cayuse Holdings is looking for a Tier 1.0 Helpdesk Specialist in Pendleton, OR. This role involves fielding customer requests via phone, email, or portal, ensuring timely resolution and documentation of incidents while adhering to company core values.

The ideal candidate should possess a high school diploma, one year of relevant experience, and a Secret Security Clearance. Benefits include health insurance, a 401(k) plan, and paid time off.

Qualifications

• 1 year of Service/Help desk or customer service support experience.
• Secret Security Clearance required.
• Must be able to pass a background check.

Responsibilities

• Field communication, create tickets, and troubleshoot.
• Provide support for ticket classification and resolution.
• Enter datasets related to contracts and perform analysis.
• Submit monthly QA reports for analysts.

Skills

Problem-solving skills

Exceptional communication skills

Ability to respond with urgency

Proficient in Microsoft and Adobe tools

Highly motivated

Ability to forge new relationships

Self-starter

Education

High School diploma or GED

Tools

Microsoft Office Suite

Ticketing Software (Remedy/Service Now)

Information Technology Infrastructure Library (ITIL) Foundation

Job description

Cayuse Holdings is looking for a Tier 1.0 Helpdesk Specialist in Pendleton, OR. This role involves fielding customer requests via phone, email, or portal, ensuring timely resolution and documentation of incidents while adhering to company core values.

The ideal candidate should possess a high school diploma, one year of relevant experience, and a Secret Security Clearance. Benefits include health insurance, a 401(k) plan, and paid time off.