Tier 1 IT Support Specialist

Talent Groups; Philadelphia (Philadelphia County); On-site; USD 38,000 - 46,000; Full time

Job summary

Talent Groups is seeking a capable IT Service Desk Associate for a 4-month contract in Philadelphia. You will provide Tier 1 support for hardware, software, and operating systems, log calls, and escalate complex issues to Tier 2.

Join a team that emphasizes customer service, incident management, and adherence to security policies while maintaining clear documentation and timely problem resolution.

Qualifications

• Minimum two to three years in EUD/Service Desk support.
• Strong customer service orientation and teamwork.
• Solid communication, documentation and problem-solving skills.

Responsibilities

• Resolve Tier 1 hardware, software, and OS issues over the phone or on-site.
• Record call logs accurately and escalate Tier 2 issues when needed.
• Maintain knowledge of IS applications and security policies.
• Coordinate queues and ensure timely incident resolution.
• Adhere to incident, problem, and change management processes.

Skills

Customer service

Communication

Documentation

Problem solving

Teamwork

Troubleshooting

Education

High school diploma

Telecom experience

Tools

Printers

Terminals

PCs

Networking hardware

Telecommunication hardware

Job description

Talent Groups is seeking a capable IT Service Desk Associate for a 4-month contract in Philadelphia. You will provide Tier 1 support for hardware, software, and operating systems, log calls, and escalate complex issues to Tier 2.

Join a team that emphasizes customer service, incident management, and adherence to security policies while maintaining clear documentation and timely problem resolution.