Tier 1 Help Desk Pro: Fast IT Support for Users

InspiriTec, Inc.; Philadelphia (Philadelphia County); On-site; USD 30,000 - 45,000; Full time

Job summary

InspiriTec, Inc. is seeking a Tier 1 Help Desk Agent to provide IT support in a call center environment. This full-time position in Philadelphia involves resolving technical issues related to software, hardware, and network inquiries.

The ideal candidate will demonstrate excellent customer service skills, strong communication abilities, and the capacity to handle a high volume of calls daily. An Associate degree in Information Technology or relevant experience is preferred. Flexible working hours may apply.

Qualifications

• Excellent customer service skills.
• Strong verbal and written communication skills.
• Ability to handle 50+ calls per day.
• Proficient in Microsoft Office Suite.

Responsibilities

• Assist users with all modules and password resets.
• Troubleshoot and resolve application issues.
• Log all Service Desk communications into the ticketing tool.
• Collaborate with Service Desk staff to resolve issues.

Skills

Customer service skills

Verbal communication

Problem-solving skills

Microsoft Office Suite

Telephone etiquette

Education

Associate degree in Information Technology or equivalent experience

Job description

InspiriTec, Inc. is seeking a Tier 1 Help Desk Agent to provide IT support in a call center environment. This full-time position in Philadelphia involves resolving technical issues related to software, hardware, and network inquiries.

The ideal candidate will demonstrate excellent customer service skills, strong communication abilities, and the capacity to handle a high volume of calls daily. An Associate degree in Information Technology or relevant experience is preferred. Flexible working hours may apply.