Remote IT Support Specialist (Tier 1)

Fearless Solutions; Baltimore (MD); Remote; USD 62,000 - 88,000; Full time

Benefits offered by this job

Flexible schedules

Medical coverage

Dental & Vision

401(k) with match

Parental leave

Bonuses

Job summary

Fearless Solutions is seeking an IT Support Specialist to provide Tier 1 support for enterprise applications, infrastructure, and end-user systems within a federal program. You will troubleshoot issues, support operational maintenance, and coordinate with engineers, DevOps, and security teams to ensure reliable system performance.

Key focus areas include incident response, user onboarding, access management, and documentation of resolutions.

Qualifications

• 1–2 years of IT support or help desk experience.
• Bachelor's degree or equivalent professional experience.
• Ability to obtain and maintain a Public Trust clearance (U.S. citizenship required).
• Experience with enterprise applications, user accounts, and production environments.
• Strong troubleshooting across application, OS, and infrastructure.

Responsibilities

• Provide Tier 1 support for apps, infra, and ops.
• Troubleshoot and resolve escalated tickets.
• Support maintenance across dev, test, prod environments.
• Coordinate with engineers, DevOps, sysadmins, and security.

Skills

Tier 1 support

Jira

ServiceNow

Zendesk

Windows

Linux

Communication

Education

Bachelor's degree or higher in Information Systems/IT/CS

Tools

Jira

ServiceNow

Zendesk

Job description

Fearless Solutions is seeking an IT Support Specialist to provide Tier 1 support for enterprise applications, infrastructure, and end-user systems within a federal program. You will troubleshoot issues, support operational maintenance, and coordinate with engineers, DevOps, and security teams to ensure reliable system performance.

Key focus areas include incident response, user onboarding, access management, and documentation of resolutions.