IT Helpdesk, Tier 1 Support

PINE HAVEN CHRISTIAN HOME; Sheboygan Falls (WI); On-site; USD 21,000 - 30,000; Part time

Job summary

Pine Haven Christian Communities is seeking a part-time IT Helpdesk Tier 1 Support to assist our IT Specialist in supporting and maintaining technology across our campuses.

This first-shift, 20 hours per week role provides hands-on technical support to employees and residents, with experience using WordPress Elementor preferred and opportunities to grow.

Qualifications

• WordPress Elementor experience strongly preferred.
• Knowledge of WiFi, Ethernet, Windows 11, iPads and Android tablets.
• Minimum of one year IT or technical support experience preferred.
• IT certifications are preferred but not required.
• Willingness to learn and grow with users, software, and hardware.
• Reliable transportation to support all Pine Haven campuses; mileage reimbursement available.
• Availability for occasional after-hours support.
• Strong problem-solving, communication, organizational, and time-management skills.

Responsibilities

• Provide first-level technical support to employees and residents through helpdesk requests, phone, email, and walk-in inquiries.
• Troubleshooting technology issues involving WiFi, Ethernet, Windows 11, iPads, Android tablets, printers, and other equipment.
• Assisting with password resets, account access, system clean-up, and website updates using WordPress Elementor.
• Researching technical issues and helping identify solutions.
• Assisting with IT projects, technology rollouts, equipment maintenance, inventory, documentation, and basic low-voltage wiring.
• Identifying opportunities to improve processes and use technology more efficiently.

Skills

IT support experience

IT certifications

Willingness to learn

Reliable transportation

After-hours support

Problem-solving

Communication

Organizational skills

Time management

WordPress Elementor

WiFi

Ethernet

Windows 11

iPads

Android tablets

Tools

WordPress Elementor

WiFi

Ethernet

Windows 11

iPads

Android tablets

Job description

Description

Are you someone who enjoys technology, solving problems, and helping others? Pine Haven Christian Communities is seeking a part-time IT Helpdesk Tier 1 Support team member to assist our IT Specialist in supporting and maintaining the technology systems that keep our organization running smoothly.

This is a first-shift, flexible position (20 hours per week) with the opportunity to provide hands-on technical support to employees and residents across our campuses. We are especially interested in someone with experience and skill using WordPress Elementor.

Requirements

Some of your responsibilities will include:

• Providing first-level technical support to employees and residents through helpdesk requests, phone, email, and walk-in inquiries.
• Troubleshooting technology issues involving WiFi, Ethernet, Windows 11, iPads, Android tablets, printers, and other equipment.
• Assisting with password resets, account access, system clean-up, and website updates using WordPress Elementor.
• Researching technical issues and helping identify solutions.
• Assisting with IT projects, technology rollouts, equipment maintenance, inventory, documentation, and basic low-voltage wiring.
• Identifying opportunities to improve processes and use technology more efficiently.

Requirements and Qualifications

• Experience and demonstrated skill using WordPress Elementor strongly preferred.
• Knowledge of WiFi, Ethernet, Windows 11, iPads, and Android tablets.
• Minimum of one year of relevant IT or technical support experience preferred.
• IT certifications are preferred but not required.
• A willingness to learn and grow through hands-on experience with users, software, and hardware.
• Ability to support all Pine Haven campuses with reliable personal transportation. Mileage reimbursement is available.
• Availability for occasional after-hours support, as needed.
• Strong problem-solving, communication, organizational, and time-management skills.

If you are looking for a flexible, part-time opportunity to use your technology skills while making a difference in the lives of others, we would love to have you join the Pine Haven Christian Communities team!