IT Tier 1 Helpdesk Technician

Compass Christian Church; Grapevine (TX); On-site; USD 25,000 - 39,000; Part time

Job summary

Compass Christian Church is seeking an IT Tier 1 Helpdesk Technician to serve as the first point of contact for IT support at Compass Center in Grapevine, TX. The part-time role (29 hours/week) focuses on troubleshooting hardware, software, and network issues, onboarding new staff, and maintaining documentation.

The ideal candidate will have a high school diploma, 2+ years in tech support, and familiarity with Apple/Mosyle, Intune/AD, and Microsoft 365.

Qualifications

• High School diploma required or equivalent.
• Associate degree in IT/CS preferred.
• CompTIA A+ or similar certs advantageous.

Responsibilities

• Respond to IT helpdesk tickets and log in system.
• Provide troubleshooting for hardware, software, and network issues.
• Diagnose and escalate complex issues to IT staff as needed.
• Participate in on-call rotation for after-hours support.
• Conduct staff training on systems and applications.
• Assist with onboarding new employees and access setup.
• Maintain and update IT documentation.
• Track software licenses and IT inventory.
• Support ongoing IT initiatives to improve performance.

Skills

Problem-solving

Analytical thinking

Teamwork

Customer service

Verbal/written communication

Prioritization

Learning mindset

Education

High School Diploma or equivalent

Associate degree in IT/CS preferred

CompTIA A+ certification advantageous

Tools

Mosyle

Intune/Active Directory

Microsoft 365

Job description

Job Details

Job Location: Compass Center - Grapevine, TX 76051

Education Level: High School

Campus: Compass Center

Department: Information Technology

Report: IT Director

Status: Non-exempt, Part-time

Supervisory Role: No

Date Updated: 8/20/2026

Objective

The IT Tier 1 Helpdesk Technician will serve as the first point of contact for the IT Helpdesk, providing support for computer hardware, applications, and systems at Compass Church.

Essential Job Functions

• Respond to IT helpdesk tickets, logging and tracking issues in the helpdesk system.
• Serve as the initial point of contact for tickets, providing troubleshooting and technical assistance to resolve hardware, software, and network issues promptly.
• Diagnose and escape complex technical issues to appropriate IT staff as needed.
• Participate in an on-call rotation for support, responding to and resolving critical IT issues promptly.
• Conduct training sessions for staff on the use of computer systems and applications.
• Assist with the onboarding process for new employees, ensuring they are set up with necessary technology and access.
• Maintain and update technical and operational documentation.
• Assist with maintaining IT inventory, software licenses, and IT system license counts.
• Participate in ongoing IT initiatives to improve overall system performance and user experience.
• Undertake additional duties or projects as assigned and provide support for various IT projects as required.

Work Schedule

Part-time, 29 hours per week. Regular office hours Monday-Friday, with participation in an on-call rotation and occasional weekend availability required.

Qualifications

Education & Certifications

• A high school diploma or equivalent is required.
• Associate degree in Information Technology, Computer Science, or a related field preferred.
• Relevant IT certifications, such as CompTIA A+, are advantageous.

Experience

• At least 2 years of experience in a technology support role is preferred.
• Experience with Apple device management using Mosyle and Windows device management using Intune/Active Directory is a plus.

Technical Skills

• Strong working knowledge of computer systems, hardware, and software, with experience in macOS (preferred) and Windows.
• Proficiency in Microsoft 365 and basic IT support tools.

Soft Skills

• Excellent problem-solving, analytical, teamwork, and customer service skills.
• Effective verbal and written communication skills with the ability to prioritize tasks and follow up with users.
• Eagerness to learn, grow, and develop new skills and technologies.

Physical Requirements

Ability to lift up to 50 pounds and sit or stand for extended periods.

Requirements of Compass Staff

• Must have a servant's heart for ministry, serving with a positive attitude and spirit.
• Must be of moral and spiritual integrity in all areas of your walk and life.
• Every staff member is expected to fully engage in the ministry of the church. This includes attending a weekend service and tithing.

We consider ministry readiness, and an individual's capacity to represent Compass Church's beliefs, during the selection process for all positions.

All members of the Compass Church team takes a "how can I help" approach to ministry. While each team member has individual areas of responsibility, collaboration and support permeate our culture. There is no task below a team member at Compass. If we see something that needs to be done, we do it!