Junior Help Desk Technician – On-Site Federal IT Support

General Dynamics Information Technology (GDIT); Washington (District of Columbia); On-site; USD 41,000 - 56,000; Full time

Job summary

General Dynamics Information Technology (GDIT) invites applications for a Junior Help Desk Technician to deliver Tier 1 IT support for a federal client in Washington, DC. The role focuses on first contact resolution, incident logging, and customer-focused service delivery.

You will troubleshoot Windows and MacOS, assist with account unlocks, and support desk operations while adhering to SLAs and quality standards. Washington, DC on-site work with flexible shift options is offered.

Qualifications

• High School Diploma/GED with 2–3 years of related technical support experience, OR Associate’s Degree with 0–1 year of related experience, OR Bachelor’s Degree or higher in IT-related discipline.
• CompTIA Security+ required upon hire.
• Active Top Secret with SCI Eligibility clearance.
• Desktop/notebook troubleshooting and basic Active Directory exposure.

Responsibilities

• Provide routine Tier 1 technical support to onsite and remote customers via phone, chat, email, and deskside assistance.
• Maintain a high level of customer service and professionalism, delivering a premium experience.
• Operate with minimal supervision on routine, repeatable technical tasks and standard desktop configurations.
• Support on-site installation and configuration of desktops, notebooks, printers, and mobile devices.

Skills

Customer Service

IT Support

Problem Resolution

Education

High School Diploma/GED

Associate’s Degree in IT

Bachelor’s Degree in IT

Job description

General Dynamics Information Technology (GDIT) invites applications for a Junior Help Desk Technician to deliver Tier 1 IT support for a federal client in Washington, DC. The role focuses on first contact resolution, incident logging, and customer-focused service delivery.

You will troubleshoot Windows and MacOS, assist with account unlocks, and support desk operations while adhering to SLAs and quality standards. Washington, DC on-site work with flexible shift options is offered.