Top Secret IT Help Desk Tech – Government Client (DC)

General Dynamics Information Technology, Inc.; Washington (District of Columbia); On-site; USD 48,000 - 65,000; Full time

Benefits offered by this job

Medical plan options

401(k) with company match

Flexible work weeks

Job summary

General Dynamics Information Technology, Inc. is seeking a Mid-Level Help Desk Technician in Washington, DC to provide tier 1 IT support for government clients. You will diagnose hardware, software, and network issues and maintain professional communication with executives and VIP users.

Active Directory and Microsoft 365 administration are key responsibilities. The role requires Top Secret/SCI eligibility, 4–5 years of related experience (or an IT degree with fewer years), and a strong

Qualifications

• Experience delivering high-quality IT support in fast-paced environments.
• Strong verbal and written communication, with customer-service focus.

Responsibilities

• Provide Tier 1 technical support to diagnose and resolve hardware, software, and network issues.
• De-escalate technical situations with VIP users and executives with professional communication.
• Create and update internal knowledge base articles and user-facing self-service documentation.

Skills

Customer Service

IT Support

Microsoft Office

Tools

Active Directory

Microsoft 365

Job description

General Dynamics Information Technology, Inc. is seeking a Mid-Level Help Desk Technician in Washington, DC to provide tier 1 IT support for government clients. You will diagnose hardware, software, and network issues and maintain professional communication with executives and VIP users.

Active Directory and Microsoft 365 administration are key responsibilities. The role requires Top Secret/SCI eligibility, 4–5 years of related experience (or an IT degree with fewer years), and a strong