Help Desk Specialist

Zachary Piper, LLC; Kansas City (MO); Hybrid; USD 50,000 - 60,000; Full time

Benefits offered by this job

Comprehensive benefits package

401k with ADP

PTO

Paid holidays

Sick Leave as required by law

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to join a large federal program onsite in Kansas City, MO. The role covers end-user support across Marine Corps installations worldwide and involves troubleshooting, ticketing, and coordinating IT issues.

Qualified applicants have at least 1 year IT experience, Security+ certification, and the ability to obtain a Secret clearance. The position offers a salary range of $50,000 to $60,000 with a comprehensive benefits package.

Qualifications

• 1+ years of IT experience.
• Active Security+ certification.
• Must be able to obtain and maintain an active Secret clearance.

Responsibilities

• End-user desktop support across Marine Corps installations worldwide.
• IT support for network devices, laptops, desktops, printers, mobile devices, and related issues.
• Operate within the Enterprise Service Desk and manage tickets.
• Execute scripts and respond to calls.
• Troubleshoot, resolve, and expand technical issues.
• Open and close tickets and correlate events for IT services.

Skills

IT experience

Security+ certification

Secret clearance eligibility

Job description

Zachary Piper Solutions is looking for an Help Desk Specialist to join a large federal program. This is a full-time position and onsite in Kansas City, MO.

Essential Duties of the Help Desk Specialist:

• Responsible for end-user desktop support across numerous Marine Corps installations worldwide.
• Providing IT support for various devices/technologies including the network devices, laptops, desktops, printers, mobile devices, connectivity issues, OS issues, Outlook/Microsoft Office support, Video Teleconference (VTC), etc.
• Conduct operations in support of the Enterprise Service Desk.
• Execute scripts and answer calls.
• Troubleshoot, resolve, and/or expand technical issues.
• Open and close tickets.
• Correlate events and incidents for management of Information Technology (IT) Services.

Qualifications of the Help Desk Specialist:

• 1+ years of IT experience
• Active Security+ certification
• Must be able to obtain and maintain an active Secret clearance.

Compensation for the Help Desk Specialist:

• $50,000 - $60,000 (based on experience)
• Comprehensive benefit package; Cigna Medical, Cigna Dental, Vision, 401k w/ ADP, PTO, paid holidays, Sick Leave as required by law, paid holidays

This job opens for applications on 9/23/2026. Applications for this job will be accepted for at least 30 days from the posting date.

#LI-LS3 #LI-ONSITE

Keywords: 401k, 401k match, pto, paid time off, holiday, medical, dental, health, culture, ts/sci, top secret, government clearance, security clearance, ssbi, secret clearance, dod clearance, department of defense, army, navy, military, marines, air force, help desk, helpdesk, technical support, it support, i.t. support, information technology, information technology support, computer science, system administration, system admin, system administrator, service desk, support desk, user support, customer support, support services, itsm, end user support enduser support, end-user support, troubleshooting, desktop support, tier1, tier 2, tier 1, tier2, tier1/2, tier 1/2, it concierge, tech support, cloud support, it professionals, information technology professional, navy, marine, nmci, DON, enterprise network, smit, hardware devices, lan/wan, wlan, data center, datacenter, it service management, information technology service management, user support, troubleshoot, script, scripting, scripts, python, bash, perl, linux, unix, rhel, red hat, redhat, windows, vtc, video teleconference, video teleconferencing, mfd, multifunctional device, multi-functional device, mfp, multifunctional peripheral, multi-functional peripheral, ticket, ticketing, service now, servicenow, snow, jira, Zendesk, zen desk, freshservice, fresh service, remedy, Ivanti, servicedesk, imaging, security+, security +, security plus, ccna, ccnp, cysa, cysa +, cysa+, gicsp, gfec, cnd, sscp, casp, casp+, cisa, gced, gcih, ccsp