Help Desk Specialist - Secret Clearance (Night Shift DoD)

Zachary Piper Solutions; Kansas City (MO); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

PTO

Paid Holidays

Medical

Dental

Vision

401K

Sick leave

Job summary

Zachary Piper Solutions is seeking a Help Desk Specialist to support a DoD program in Kansas City, MO. The role offers night shift initially and potential shift flexibility after a few months.

You will provide end-user desktop support for a large enterprise network and work toward resolving connectivity, OS, and collaboration-tool issues. Candidates must hold an active Secret clearance and CompTIA Security+ certification.

Qualifications

• End-user desktop support for laptops/desktops/printers/mobile devices
• Troubleshoot connectivity, OS, MS Office and video conferencing issues
• Support IT devices and troubleshoot in a enterprise environment
• Experience with ticketing systems and incident management processes

Responsibilities

• Assist IT support for devices and technologies including laptops, desktops, printers, mobile phones, and other network devices
• Help resolve connectivity, OS, Microsoft/Office, and Video Teleconference issues
• Work directly with employees and officials to troubleshoot and resolve technical issues
• Execute operations in support of the Enterprise Service Desk
• Meet service goals by opening and closing tickets, executing scripts, and answering calls

Skills

End-user support

IT support

Ticketing systems

Troubleshooting

Tools

Remedy

ServiceNow

Job description

Zachary Piper Solutions is seeking a Help Desk Specialist to support a DoD program in Kansas City, MO. The role offers night shift initially and potential shift flexibility after a few months.

You will provide end-user desktop support for a large enterprise network and work toward resolving connectivity, OS, and collaboration-tool issues. Candidates must hold an active Secret clearance and CompTIA Security+ certification.