Tier 1 Helpdesk Technician — Baltimore (Contract-to-Hire)

WHO - a staffing company; Baltimore (MD); On-site; USD 42,000 - 56,000; Full time

Job summary

Who Staffing is looking for a Tier 1 Helpdesk Technician for a full-time, contract-to-hire opportunity with our client in Baltimore, MD. The role serves as the initial point of contact and provides technical support to the user base, across ten locations in the Baltimore area.

Responsibilities include installing and troubleshooting hardware/software, onboarding accounts, monitoring the ticket queue, coordinating with vendors, and assisting IT projects.

Qualifications

• Excellent problem-solving and troubleshooting skills.
• Detail-oriented approach to tasks.
• Customer service-oriented attitude.
• Must have own vehicle (car allowance provided).
• A+/Net+/Microsoft certifications strongly preferred.
• Basic knowledge of LAN/WAN networks and TCP/IP troubleshooting.
• Strong reading, writing, and verbal communication skills.
• 3+ years of IT experience, including supporting a Microsoft Windows environment.
• Experience with Microsoft 365, including SharePoint and Teams.
• Capable of working independently as well as part of a team.
• Flexible, quick learner who is resourceful, perseveres, and understands the value of documentation.
• Ability to communicate and work with all levels of staff who possess varying degrees of technical skills.
• Ability to perform physical work, including squatting, kneeling, crawling, using/working on a step ladder, sitting, walking, and standing for sustained periods, as well as the ability to lift up to 25 pounds if needed.
• Flexibility to work off hours as needed, including some evenings/weekends.

Responsibilities

• Install, configure, and troubleshoot computer hardware and software.
• Assist with new hire onboarding account setup and change requests.
• Monitor the helpdesk ticketing system queue and act as the primary point of contact.
• Coordinate break/fix work with vendors, including deliveries and installs.
• Manage IT projects as needed and assist with departmental projects.

Skills

Excellent problem-solving

Detail-oriented

Customer service

Independent worker

Teamwork

Strong communication

IT experience

Education

A+/Net+/Microsoft certs

Tools

Microsoft 365

SharePoint

Teams

Job description

Who Staffing is looking for a Tier 1 Helpdesk Technician for a full-time, contract-to-hire opportunity with our client in Baltimore, MD. The role serves as the initial point of contact and provides technical support to the user base, across ten locations in the Baltimore area.

Responsibilities include installing and troubleshooting hardware/software, onboarding accounts, monitoring the ticket queue, coordinating with vendors, and assisting IT projects.