Tier 1 Helpdesk

Prospect Infosys Inc; Nashville (TN); On-site; USD 22,000 - 26,000; Full time

Job summary

Prospect Infosys Inc in Nashville, TN is seeking a Helpdesk Representative for a 12-month assignment.

The position is onsite on Wednesdays, Thursdays, Fridays and Saturdays, with 12-hour days for four days each week, and the pay is $17/hr on a 1099 basis.

Qualifications

• Provide Tier 1 technical support by phone, email, and service portal.
• Strong communication and customer service skills.
• Familiarity with Windows OS, Microsoft 365, Outlook, and basic device troubleshooting.

Responsibilities

• Provide Tier 1 technical support by phone, email, and service portal.
• Troubleshoot common hardware, software, Windows, Microsoft 365, Outlook, account, access, connectivity, printer, and application issues.
• Listen to the customer, ask good questions, and work through problems logically.
• Research unfamiliar issues using knowledge articles, documentation, vendor resources, and other approved sources.
• Document customer interactions, troubleshooting, and resolutions accurately in the service management system.
• Take ownership of assigned incidents and service requests through resolution or appropriate escalation.
• Provide another support team with the information they need when an issue needs to be escalated.
• Learn and follow Help Desk procedures, security requirements, and established processes.
• Take part in training, knowledge sharing, and efforts to improve how the Help Desk works.
• Support your teammates and contribute to a positive team environment.

Job description

Job Title: Helpdesk Representative

Location: Nashville TN
Duration: 12 Months

Rate: $17/hr. on 1099

Role will be Onsite for Wednesday, Thursday, Friday and Saturday

12 Hours Per day-----12 Hours*4 Days a week

Responsibilities:

• Provide Tier 1 technical support by phone, email, and service portal.
• Troubleshoot common hardware, software, Windows, Microsoft 365, Outlook, account, access, connectivity, printer, and application issues.
• Listen to the customer, ask good questions, and work through problems logically.
• Research unfamiliar issues using knowledge articles, documentation, vendor resources, and other approved sources.
• Document customer interactions, troubleshooting, and resolutions accurately in the service management system.
• Take ownership of assigned incidents and service requests through resolution or appropriate escalation.
• Provide another support team with the information they need when an issue needs to be escalated.
• Learn and follow Help Desk procedures, security requirements, and established processes.
• Take part in training, knowledge sharing, and efforts to improve how the Help Desk works.
• Support your teammates and contribute to a positive team environment.