IT Support Specialist - Helpdesk & Onboarding (Nashville)

ClarisHealth; Franklin (TN); Hybrid; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Matching

Short-Term Disability

Financial Advising

New Hire Stipend

Pet Insurance

Paid Holidays

Virtual Counseling

Parental Leave

Vacation & Wellness Time

Professional Development

Job summary

ClarisHealth in Nashville, TN seeks an IT Support Specialist to provide end-user technical support, troubleshoot software, hardware, and networking issues, and ensure timely ticket resolutions. The role emphasizes customer service in a dynamic environment with onboarding duties and strong problem-solving expectations.

Candidates should be proficient with Windows, Active Directory/Azure AD, M365, AWS, security tooling, and ITSM platforms; excellent communication and the ability to manage multiple

Qualifications

• Proven experience in an IT support or helpdesk role.
• Strong troubleshooting skills with software, hardware, and networking issues.
• Familiarity with ticketing systems and incident management.
• Ability to work independently, handle multiple tasks, and prioritize effectively.
• Excellent problem-solving abilities and attention to detail.
• Strong written and verbal communication skills.
• Experience with onboarding tasks, including workstation setup and user account creation.
• A strong researcher who can seek out effective solutions with minimal direction.
• Technically curious, with a passion for learning and growing in your role.
• The maturity to recognize when to ask for help rather than making potentially harmful changes without fully understanding the scope.

Responsibilities

• Respond to and resolve support tickets related to software, hardware, and networking issues in a timely manner.
• Troubleshoot technical problems such as password resets, software installations, and network connectivity issues.
• Log all incidents and resolutions accurately in the ticketing system.
• Escalate complex technical issues to senior engineers as needed.
• Assist with onboarding tasks, including workstation setup and user account creation.
• Manage and prioritize tickets in the FIFO queue to ensure SLAs are met.
• Provide excellent customer service and communication throughout the support process.

Skills

IT support/Helpdesk

Troubleshooting

Ticketing systems

Independent worker

Problem solving

Communication skills

Onboarding tasks

Research orientation

Curiosity/learn

Maturity to ask for help

Tools

Active Directory

Azure AD

M365

AWS

Security suites (ZScaler, Netskope, TrendMicro, Sophos, McAfee, CrowdStrike)

Lenovo hardware

OS imaging/ISO

Cisco/Meraki/Juniper/Palo Alto/Fortinet

MySQL/MongoDB/Snowflake

Jira/ServiceNow

Tableau/Amazon Q/Domo

Job description

ClarisHealth in Nashville, TN seeks an IT Support Specialist to provide end-user technical support, troubleshoot software, hardware, and networking issues, and ensure timely ticket resolutions. The role emphasizes customer service in a dynamic environment with onboarding duties and strong problem-solving expectations.

Candidates should be proficient with Windows, Active Directory/Azure AD, M365, AWS, security tooling, and ITSM platforms; excellent communication and the ability to manage multiple