Tier 1 Technician

Jobless; Birmingham, Northern (AL, KY); Hybrid; USD 63,039,000 - 74,501,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Life insurance

Paid time off

Travel reimbursement

Vision insurance

Job summary

IT Voice in Birmingham is seeking a Tier 1 Technician to install, maintain, test, and repair systems and networks in the Birmingham metro area, providing first-level support to customers and ensuring smooth IT operations.

The role emphasizes troubleshooting, on-site field visits, and collaboration with teams; candidates should have 3+ years IT experience, certifications in progress or achieved, and a willingness to participate in on-call rotations for a hybrid work setup.

Qualifications

• 3+ years of IT experience with system maintenance and troubleshooting.
• Certifications: CompTIA+ and Network+ either in progress or achieved.
• Strong troubleshooting, system maintenance, networking, and communication skills.
• Must live within commuting distance of the Birmingham metro area.
• Good driving record and ability to lift up to 70 lbs for equipment transport and installation.

Responsibilities

• Provide customer support and resolve technical issues efficiently.
• Maintain and troubleshoot software, hardware, networking, and communication systems.
• Offer training and guidance to staff and clients on new technologies.
• Conduct weekly site visits to clients in the field for on-site support.
• Ensure tickets are closed within 3 days while maintaining high customer satisfaction.
• Serve as a primary project member on technology projects with moderate scope and impact.

Skills

Troubleshooting

System maintenance

Networking

Communication

Education

CompTIA+ Certification

Network+ Certification

Job description

Job Overview:

As a Tier 1 Technician at IT Voice, you’ll play a vital role in installing, maintaining, testing, and repairing systems and networks in the greater Birmingham metropolitan area. Using your technical expertise, you’ll provide first-level technical support to IT Voice customers, resolving technical issues efficiently and ensuring seamless IT operations.

Key Responsibilities:

• Provide customer support and resolve technical issues efficiently.
• Maintain and troubleshoot software, hardware, networking, and communication systems.
• Offer training and guidance to staff and clients on new technologies.
• Conduct weekly site visits to clients in the field for on-site support.
• Ensure tickets are closed within 3 days while maintaining high customer satisfaction.
• Serve as a primary project member on technology projects with moderate scope and impact.
• Stay up to date with current technological developments and industry trends.
• Must be able to participate in On Call rotation.

Requirements:

• Experience: Minimum 3 years in IT, with system maintenance and troubleshooting experience.
• Certifications: CompTIA+ and Network+ (working toward or achieved).
• Skills: Strong troubleshooting, system maintenance, networking, and communication skills.
• Location: Must live within commuting distance of the Birmingham metropolitan area.
• Additional: Good driving record and ability to lift up to 70 lbs for equipment transport and installation.

Performance Goals:

• Target 80-100% monthly utilization per team member.
• Maintain a monthly CSAT score of 95.0 for high customer satisfaction.
• Ensure tickets are closed within 3 days of creation.

Additional Information:

• We value teamwork and collaboration and expect all team members to contribute to a positive work environment.
• This position is full-time, and salary will be commensurate with experience.
• Benefits include 401(k), dental insurance, health insurance, life insurance, paid time off, travel reimbursement, vision insurance, and work-from-home flexibility.
• Work schedule is Monday to Friday.
• This is a Hybrid role based in Lakeland, FL.
• We are also a Team – so if it would bother you to take out the trash one day, it’s probably best you don’t apply.

Goals:

• Strive for 80%-100% monthly utilization per team member, maximizing efficiency and resource allocation.
• Target a monthly CSAT score of 95.0 to ensure high levels of customer satisfaction.
• Ensure tickets are closed within 3 days of creation, maintaining a swift response to client needs.

Job Type:

Full-time

Pay Range:

$22-26/hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Travel reimbursement
• Vision insurance

Work Schedule:

• Monday to Friday

Work Location:

• Birmingham, AL (Hybrid)

Company Website:

www.itvoice.com

About IT Voice:

IT Voice is a leading provider of Technology solutions, specializing in a wide range of services including Managed IT, Cloud, Security, Managed Network, and VoIP solutions. As a Managed Service Provider (MSP), we are dedicated to delivering World Class Technology with Hometown Service, guided by our core values: Focus on others, own it, work smart, and do the right thing. We prioritize the needs of our clients, taking ownership of every task and approaching our work with efficiency and integrity. If you're seeking a fast-growth company with sound values and an opportunity to advance your career, then this is the place for you.