Tier 1 Help Desk Technician — Clearable (Onsite, AZ)

TEKsystems; Sierra Vista (AZ); On-site; USD 31,000 - 45,000; Full time

Benefits offered by this job

Medical

Dental & Vision

Critical Illness

Accident & Hospital 401(k)

Retirement Plan Pre-tax & Roth post‑tx

Life Insurance

Short & Long-term Disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Paid Time Off

Job summary

TEKsystems is seeking a Help Desk Support Technician for a fully onsite contract role in Sierra Vista, AZ. The position handles Tier 1 incidents and requests across a large enterprise service desk in the defense sector, supporting hardware, software, and network access.

The role emphasizes customer service and teamwork. Responsibilities include telephone and self-service ticket support, basic diagnostics, and documentation of interactions.

Qualifications

• Help desk support experience is required.
• Strong customer service and communication skills.
• Familiarity with Windows 10 and Active Directory is preferred.

Responsibilities

• Resolve Tier 1 technical issues via phone or self-service ticket.
• Answer basic questions about installation, operation, configuration, and usage of assigned products.
• Apply basic diagnostic techniques to identify problems and suggest solutions for common failures.
• Escalate complex problems to higher tiers as needed.
• Document all customer interactions in the ticketing system.

Skills

Help desk support

Help desk

Troubleshooting

Customer service

Service desk

Windows 10

Active directory

Job description

TEKsystems is seeking a Help Desk Support Technician for a fully onsite contract role in Sierra Vista, AZ. The position handles Tier 1 incidents and requests across a large enterprise service desk in the defense sector, supporting hardware, software, and network access.

The role emphasizes customer service and teamwork. Responsibilities include telephone and self-service ticket support, basic diagnostics, and documentation of interactions.