Tier 1 Help Desk Analyst – On-Site Arlington, DoD

Apavo Corporation; Arlington (VA); Presencial; USD 55 000 - 75 000; Tempo integral

Resumo da oferta

Apavo Corporation is seeking a Tier 1 Help Desk Analyst in Arlington, VA to serve as the first contact for IT support on unclassified and classified systems. The role emphasizes timely issue resolution, documentation, and collaboration with IT teams to sustain security, reliability, and performance of the agency environment.

The position requires a DoD Top Secret clearance with SCI/SAP eligibility, a DoD 8570.01-M IAT II certification, and at least 3 years of relevant experience.

Qualificações

• Associate’s degree in cybersecurity, information assurance, computer science or a related technical discipline, or the equivalent work experience.
• Minimum 3 years relevant experience
• DoD Top Secret Clearance with SCI/SAP eligibility is required.
• Must have DoD 8570.01-M IAT II certification.
• Understanding of applying basic security principles to computing environments.
• Ability to troubleshoot hardware and software problems on desktops, peripherals, and related systems.
• Experience with MS Windows, security features, and Microsoft desktop products.
• Knowledge of incident ticketing systems and service request workflows.

Responsabilidades

• Answer calls and fulfill requests, provide first-line IT support for unclassified and classified systems.
• Provide implementation, troubleshooting, and maintenance support for IT systems.
• Diagnose and resolve problems at the first level.
• Maintain operations with minimal business impact.
• Deliver tier 1 support for PC, server, or mainframe applications or hardware.
• Collaborate with network services and software teams to restore service.
• Replicate user problems to resolve issues and improve systems.
• Recommend system modifications to reduce user problems.
• Provide local and remote technical support across networks.
• Develop process improvements and documentation.
• Work with the Help Desk Lead to meet SLAs and contractual standards.
• Contribute to change management and risk assessment.
• Lead small teams if needed.
• Handle other duties as assigned.

Conhecimentos

Customer support

Windows troubleshooting

DoD 8570 IAT II

Security best practices

Problem solving

Communication skills

Formação académica

Associate’s degree in cybersecurity or related

2+ years relevant experience in lieu of degree

Ferramentas

Incident ticketing systems

Desktop hardware

Print servers & peripherals

Active Directory

MS Office

Descrição da oferta de emprego

Apavo Corporation is seeking a Tier 1 Help Desk Analyst in Arlington, VA to serve as the first contact for IT support on unclassified and classified systems. The role emphasizes timely issue resolution, documentation, and collaboration with IT teams to sustain security, reliability, and performance of the agency environment.

The position requires a DoD Top Secret clearance with SCI/SAP eligibility, a DoD 8570.01-M IAT II certification, and at least 3 years of relevant experience.