Tier 1 Education Networking Support Specialist

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 40,000 - 76,000; Full time

Job summary

University of Missouri-Columbia is seeking a Product Support Representative to provide Tier 1 support for MOREnet member services. You will troubleshoot networking issues (routing, wireless, switching) and assist with questions from general inquiries to advanced troubleshooting of content filtering and knowledge databases.

Expect ongoing training for MOREnet services, occasional travel to member locations, and collaboration with team members and stakeholders on service support analyses and

Qualifications

• Bachelor's degree in IT-related field or demonstrable equivalent IT experience.
• 1 year of support experience required with one or more: LAN troubleshooting, Content Filtering, Firewalls configuration, Google and/or knowledge Database administration.

Responsibilities

• Provide Tier 1 support for MOREnet member services.
• Troubleshoot networking issues including Routing, Wireless and Switching questions.
• Assist members with general inquiries to advanced troubleshooting for Content Filtering and Knowledge Databases.
• Assess requests and route to other MOREnet departments when outside of primary scope.
• Interact with team members and stakeholders on issues, training, and service projects.

Skills

LAN troubleshooting

Content Filtering

Firewalls configuration

Knowledge databases administration

Google services familiarity

Education

Bachelor's degree in IT related field

Tools

TEAMS

ZOOM

Job description

University of Missouri-Columbia is seeking a Product Support Representative to provide Tier 1 support for MOREnet member services. You will troubleshoot networking issues (routing, wireless, switching) and assist with questions from general inquiries to advanced troubleshooting of content filtering and knowledge databases.

Expect ongoing training for MOREnet services, occasional travel to member locations, and collaboration with team members and stakeholders on service support analyses and