In-Office Technical Support Specialist

Socket Telecom LLC; Columbia Township (MO); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Competitive pay & bonus

Medical/dental/vision

401k with match

Free fiber service

Tuition reimbursement

Counseling for employees

Job summary

Socket Fiber in Columbia, MO is seeking a Technical Support Representative for an in-person, office-based role. You’ll be the main contact for troubleshooting, onboarding new users, and updating the knowledge base to ensure smooth service operations.

The position requires comfort with computers, strong written and verbal communication, and multitasking, with opportunities to grow through training, collaboration with multiple teams, and a commitment to outstanding customer service.

Qualifications

• Proficiency with computers.
• Excellent written and verbal communication skills.
• Telephone handling skills.
• Data entry ability.
• Multitasking capability.

Responsibilities

• Answer technical queries from current customers
• Receive training on new technologies or products
• Document and update known problems and solutions, notifying Tier II, or above, when applicable
• Interact with all Tiers, supervisors, and other departments to ensure customer issues are resolved in a timely manner
• Act as a backup to the Customer Service in-bound phone queue as needed

Skills

Proficiency with computers

Excellent written and verbal comms

Telephone handling skills

Data Entry

Multitasking

Job description

Socket Fiber in Columbia, MO is seeking a Technical Support Representative for an in-person, office-based role. You’ll be the main contact for troubleshooting, onboarding new users, and updating the knowledge base to ensure smooth service operations.

The position requires comfort with computers, strong written and verbal communication, and multitasking, with opportunities to grow through training, collaboration with multiple teams, and a commitment to outstanding customer service.