In-Office Technical Support Specialist - Columbia, MO

Socket; Columbia Township, Northern (MO, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive pay

Bonus potential/commission

Medical, dental, vision

401k with match

Free fiber service (if available)

Tuition reimbursement

Community engagement

Culture that values results

Job summary

Socket Fiber is seeking a Technical Support Representative to provide exceptional assistance to customers in person at our Columbia, Missouri office. You will troubleshoot issues, assist with new user set-ups, and help improve our knowledge base while delivering outstanding service and customer satisfaction.

This full-time in-office role offers a hands-on environment where you will be the main point of contact for current customers and escalations, collaborating across teams to resolve issues

Qualifications

• Proficiency with computers.
• Excellent written and verbal communication skills.
• Telephone handling skills.
• Data Entry.
• Multitasking.

Responsibilities

• Answer technical queries from current customers.
• Receive training on new technologies or products.
• Document and update known problems and solutions, notifying Tier II or above when applicable.
• Interact with all Tiers, supervisors, and other departments to ensure issues are resolved.
• Act as a backup to the Customer Service inbound phone queue as needed.

Skills

Computer proficiency

Written and verbal communication

Telephone handling

Data entry

Multitasking

Job description

Socket Fiber is seeking a Technical Support Representative to provide exceptional assistance to customers in person at our Columbia, Missouri office. You will troubleshoot issues, assist with new user set-ups, and help improve our knowledge base while delivering outstanding service and customer satisfaction.

This full-time in-office role offers a hands-on environment where you will be the main point of contact for current customers and escalations, collaborating across teams to resolve issues