Tier 1 District Tech Support — Help Desk & On‑Site

Barrington-220-School-District; Barrington (IL); On-site; USD 40,000 - 52,000; Full time

Job summary

BARRINGTON COMMUNITY UNIT SCHOOL DISTRICT 220 in Barrington, IL seeks a Tier 1 District Technology Support Associate to serve as the first point of contact for tech issues. You will provide on-site, remote, and phone support to students and staff, manage tickets, and escalate where needed.

Strong communication and problem-solving skills are essential. This role reports to the Technology Support Supervisor and requires ability to drive between district schools, with occasional extended hours and

Qualifications

• Ability to work with people and communicate technical issues.
• Demonstrate strong analytical, organizational, and problem-solving skills.
• Demonstrate proficient use of the English language in written and oral forms.
• Possess excellent communication, interpersonal, organizational, and presentation skills, both written and verbal.
• Ability to establish and maintain effective working relationships with staff, students, and the public.
• Ability to work independently and perform tasks without direct supervision.
• Ability to work efficiently as part of a team.
• Ability to organize and prioritize multiple tasks, maintain records, and work with interruptions.
• Possess a technical aptitude and demonstrate troubleshooting and problem-solving skills.
• Ability to respond promptly to assigned tasks, support requests and incidents, phone calls, and emails.
• Demonstrate experience with computer and mobile device operating systems and application installations.
• Possess an understanding of basic networking concepts.
• Demonstrate basic skills in spreadsheet, word processing, and presentation software.

Responsibilities

• Provide phone, onsite, and remote support to Barrington 220 technology student and staff users ("customers") as required.
• Create, monitor, track, schedule, update, and close district work orders within the ticketing system in a timely manner.
• Effectively hand off issues to higher-level technical support personnel or appropriate individuals in other departments.
• Follow through to ensure problems are resolved and customers are updated.
• Develop in-depth product knowledge to resolve customer questions and issues and contribute to the Knowledge Base.
• Assist with password resets and multi-factor authentication (MFA) setup and troubleshooting.
• Provide basic computing device technical support.
• Assist with basic device network connectivity.
• Provide support for audio/visual equipment in a classroom setting.
• Provide application software support.
• Maintain the knowledge and skills necessary to assist in the maintenance of records and inventory.
• Assist with device deployment and imaging when requested.
• Performs other tasks and responsibilities assigned by the supervisor.

Skills

Communication

Analytical skills

English proficiency

Interpersonal skills

Teamwork

Independent work

Multitasking

Troubleshooting

Phone/Help desk

Tools

Spreadsheet

Word processing

Presentation software

Job description

BARRINGTON COMMUNITY UNIT SCHOOL DISTRICT 220 in Barrington, IL seeks a Tier 1 District Technology Support Associate to serve as the first point of contact for tech issues. You will provide on-site, remote, and phone support to students and staff, manage tickets, and escalate where needed.

Strong communication and problem-solving skills are essential. This role reports to the Technology Support Supervisor and requires ability to drive between district schools, with occasional extended hours and