Tier 1 Defense Help Desk | Customer Service Rep

ADP, Inc.; Fort Knox (KY); On-site; USD 23,000 - 28,000; Full time

Job summary

ADP, Inc. is seeking a Tier 1 Customer Service Representative – DSO at Fort Knox, KY. You will provide frontline support to DMDC beneficiaries, using SOPs and knowledge bases to resolve inquiries with clear, accurate information.

The role requires active listening, probing questions, and the ability to determine customers’ needs, delivering thorough guidance and solutions within standard procedures.

Qualifications

• Must have a high school diploma or GED.
• RAPIDS certification obtained during on-board training.

Responsibilities

• Provide support to DMDC beneficiaries following SOPs and knowledge base.
• Handle 8-hour shifts, Mon-Fri, 8:00am–8:00pm local time.
• Respond to inquiries, clarify needs, and guide customers on DMDC services.
• Research and resolve questions, escalate when needed, and document outcomes.

Skills

Customer Focus

Customer Service

Data Entry Skills

Listening

Phone Skills

Verbal Communication

Building Relationships

People Skills

Interpersonal Savvy

Problem Solving

Multi-tasking

RAPIDS Certified

High School Diploma

Education

High School Diploma

Job description

ADP, Inc. is seeking a Tier 1 Customer Service Representative – DSO at Fort Knox, KY. You will provide frontline support to DMDC beneficiaries, using SOPs and knowledge bases to resolve inquiries with clear, accurate information.

The role requires active listening, probing questions, and the ability to determine customers’ needs, delivering thorough guidance and solutions within standard procedures.