DMDC Tier 1 Customer Service Rep - DSO Seaside, CA (onsite) only

Automatic Data Processing, Inc.; Oceanside (CA); On-site; USD 22,000 - 31,000; Full time

Job summary

InspiriTec seeks a Tier 1 Customer Service Representative for the DMDC program in Seaside, CA, onsite only. You will assist beneficiaries, follow SOPs, and work a fixed 5am–5pm PDT shift Monday through Friday.

Responsibilities include handling inquiries, researching information across mainframe databases, and providing clear, thorough guidance. A high school diploma or GED is required, with RAPIDS training provided during onboarding.

Qualifications

• Must have a high school diploma or GED.

Responsibilities

• Provide support and assistance to DMDC beneficiaries per SOP, utilizing DMDC Knowledge Base documents for issues with DMDC services.

Skills

Customer Focus

Customer Service

Data Entry

Listening

Phone Skills

Verbal Communication

Building Relationships

People Skills

Interpersonal Savvy

Problem Solving

Multi-tasking

Education

High School Diploma or GED

RAPIDS Certified

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

DMDC Tier 1 Customer Service Rep - DSO Seaside, CA (onsite) only

Full Time Direct Labor Seaside, CA, Seaside, CA, US 1 Attachments

Salary Range: $19.72 To $19.72 Hourly

TIER 1 CUSTOMER SERVICE REPRESENTATIVE – DSO

Job Responsibilities: (include but not limited to)

Provide support and assistance to Defense Manpower Data Center (DMDC) beneficiaries per DMDC Standard Operating Procedure (SOP) utilizing DMDC Knowledge Base documents for beneficiaries having problems with DMDC services. Ability to work eight (8) hour shift between the hours of 5am until 5pm PDT, Monday through Friday.

Job Duties:

• Responding to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes, the appropriateness or confidentiality of information to be processed and the actions to be taken in line with the policies and procedures of DMDC and InspiriTec.
• Requires the performance of decision-making activities as a result of sometimes unpredictable and random customer inquiries requiring choices between a variety of procedures.
• Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms. Must be able to determine the customer’s desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer’s inquiry.
• Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family.
• Must be able to research, identify and explain problems and resolutions in a minimum amount of time. Perform other tasks as required.

Skills and Qualifications:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking • High School Diploma • RAPIDS Certified (Certification occurs as part of the on-board training) • Security Requirement: Public Trust/NA CLC Education:

Education:

Must have a high school diploma or GED.

Security Requirements:

Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance). The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship.

TIER 1 CUSTOMER SERVICE REPRESENTATIVE – DSO

(General Clerk 2) / (EEO/Disability/Vets)

Job Responsibilities: (include but not limited to)

Provide support and assistance to Defense Manpower Data Center (DMDC) beneficiaries per DMDC Standard Operating Procedure (SOP) utilizing DMDC Knowledge Base documents for beneficiaries having problems with DMDC services. Ability to work eight (8) hour shift between the hours of 5am until 5pm PDT, Monday through Friday.

Job Duties:

• Responding to customer inquiries utilizing knowledge learned and available systems, applying independent judgment, and making independent decisions concerning established processes, the appropriateness or confidentiality of information to be processed and the actions to be taken in line with the policies and procedures of DMDC and InspiriTec.
• Requires the performance of decision-making activities as a result of sometimes unpredictable and random customer inquiries requiring choices between a variety of procedures.
• Must be able to actively listen, ask probing questions, and communicate in clear and understandable terms. Must be able to determine the customer’s desired product or service and provide thorough direction and appropriate information even when that desired product or service has not been specifically communicated by the customer’s inquiry.
• Determines requirements by working with customers. Answers inquiries by clarifying desired information; researching, locating, and providing information.
• Research and process Military Service Member inquiries and complaints received made via telephone or Fax Server.
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems.
• Operates a PC and multiple mainframe databases to research information for interpretation and explanation to the Military Service Member or family.
• Must be able to research, identify and explain problems and resolutions in a minimum amount of time. Perform other tasks as required.

Skills and Qualifications:

Customer Focus, Customer Service, Data Entry Skills, Listening, Phone Skills, Verbal Communication, Building Relationships, People Skills, Interpersonal Savvy, Problem Solving, Multi-tasking • High School Diploma • RAPIDS Certified (Certification occurs as part of the on-board training) • Security Requirement: Public Trust/NA CLC Education:

Education:

Must have a high school diploma or GED.

Security Requirements:

Public Trust/NA CLC (InspiriTec will assist/cover costs, but job offer is contingent upon obtaining clearance). The following documents may be required to start the clearance: Social security card, birth certificate, proof of citizenship.

General operational hours are: M - F, 5:00 am to 5:00 pm PST.
Specific shift hours are: 8:30 am to 5:00 pm PST.

Attachments (1)

DSO (Seaside) TIER 1 CUSTOMER SERVICE REPRESENTATIVE - May 2026.docx