Tier 1 Customer Support Specialist (ServiceNow)

Randstad Digital Americas; Raleigh (NC); Hybrid; USD 22,000 - 23,000; Part time

Job summary

Randstad Digital Americas in Raleigh, NC is seeking an IT Application Services specialist for a hybrid contract role. You will be the primary contact for end-users, handling technical issues, billing inquiries, and application support across multiple platforms.

The role requires a Bachelor's degree, local Raleigh residency, and comfort with ServiceNow and ticketing systems. Join a responsive team delivering critical business IT support with a focus on customer service.

Qualifications

• Bachelor's degree required.
• Local Raleigh, NC residency required for hybrid work.
• Experience in customer service, helpdesk, or IT user support.
• Familiarity with ServiceNow or similar ticketing systems.

Responsibilities

• Respond to user inquiries and troubleshoot application issues via phone and email.
• Address billing questions and update customer records accurately.
• Log, track, and manage tickets using ServiceNow.
• Collaborate with help desk team and escalate complex problems as needed.

Skills

Customer service

Communication

Troubleshooting

Time management

Attention to detail

Teamwork

Problem solving

Education

Bachelor's degree

Tools

ServiceNow

Microsoft Office

Job description

Job Summary

Join an active IT Application Services team delivering essential support across custom software platforms and financial systems. In this hybrid role based out of Raleigh, NC, you will serve as the primary point of contact for end-users, addressing technical issues, customer billing inquiries, and application support requests.

Job Summary

Join an active IT Application Services team delivering essential support across custom software platforms and financial systems. In this hybrid role based out of Raleigh, NC, you will serve as the primary point of contact for end-users, addressing technical issues, customer billing inquiries, and application support requests.

location: Raleigh, North Carolina

job type: Contract

salary: $15.66 - 16.66 per hour

work hours: 8am to 5pm

education: Bachelors

Responsibilities

• Respond to user inquiries and troubleshoot application issues via phone and email.
• Address billing-related questions and update customer registration records accurately.
• Utilize ServiceNow to log, track, and manage incoming support tickets.
• Collaborate with internal help desk team members and escalation complex problems as appropriate.

Qualifications

REQUIRED QUALIFICATIONS

Bachelor's degree (4-year degree mandatory).

Must reside locally in the Raleigh, NC area for hybrid working arrangements.

Background in customer service, helpdesk, or IT user support.

Basic familiarity with ServiceNow or similar ticketing systems.

Strong written, verbal, and interpersonal communication skills.

Preferred Qualifications

2+ years of hands-on experience with Microsoft Office suite.

Strong organization, multitasking, and deadline-management skills.

Skills

access management,information technology,IT systems,incident tracking,Microsoft Office,ServiceNow,application system,multitasking abilities,Attention to Detail,detail-oriented,Strong written and verbal communication,strong verbal and written communication,interpersonal skills,working independently,collaborative,dependable,billing,customer billing,customer-first mindset,Customer Support,financial system,Help Desk,Helpdesk,financial,outsourcing,quickly learn,service delivery,streamline,technical aptitude,Time management,user support

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact [e-mail].

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

This posting is open for thirty (30) days.