Hybrid IT Support Specialist - Billing & App Help

Randstad Digital Americas; Raleigh (NC); Hybrid; USD 22,000 - 23,000; Part time

Job summary

Randstad Digital Americas in Raleigh, NC is seeking an IT Application Services specialist for a hybrid contract role. You will be the primary contact for end-users, handling technical issues, billing inquiries, and application support across multiple platforms.

The role requires a Bachelor's degree, local Raleigh residency, and comfort with ServiceNow and ticketing systems. Join a responsive team delivering critical business IT support with a focus on customer service.

Qualifications

• Bachelor's degree required.
• Local Raleigh, NC residency required for hybrid work.
• Experience in customer service, helpdesk, or IT user support.
• Familiarity with ServiceNow or similar ticketing systems.

Responsibilities

• Respond to user inquiries and troubleshoot application issues via phone and email.
• Address billing questions and update customer records accurately.
• Log, track, and manage tickets using ServiceNow.
• Collaborate with help desk team and escalate complex problems as needed.

Skills

Customer service

Communication

Troubleshooting

Time management

Attention to detail

Teamwork

Problem solving

Education

Bachelor's degree

Tools

ServiceNow

Microsoft Office

Job description

Randstad Digital Americas in Raleigh, NC is seeking an IT Application Services specialist for a hybrid contract role. You will be the primary contact for end-users, handling technical issues, billing inquiries, and application support across multiple platforms.

The role requires a Bachelor's degree, local Raleigh residency, and comfort with ServiceNow and ticketing systems. Join a responsive team delivering critical business IT support with a focus on customer service.