Associate, IT Business Support

Mondo; Denver (CO); Remote; USD 55,000 - 68,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401K

Job summary

Mondo is seeking an Associate, IT Business Support for remote work in the U.S. The role focuses on supporting an enterprise inventory automation platform, handling ServiceNow tickets, data migrations, and platform consolidation initiatives.

You will collaborate with IT, Operations, development, and vendor teams, with a hands-on approach and strong problem-solving skills to ensure reliable application performance and user satisfaction.

Qualifications

• Hands-on IT application support experience.
• Experience with ServiceNow ticketing and lifecycle management.
• Experience troubleshooting enterprise application issues and data migrations.
• Strong Excel usage for tracking and reporting.
• Excellent written and verbal communication, with cross-functional collaboration skills.

Responsibilities

• Manage ServiceNow tickets related to enterprise applications and integrations.
• Investigate issues, identify root causes, coordinate resolutions, and close tickets.
• Support data migration from legacy systems to new platforms.
• Assist with platform consolidation, releases, and site activations.
• Collaborate with IT, Operations, development, vendors, and business teams.
• Maintain user documentation and ensure data accuracy during migrations.

Skills

ServiceNow

System integration

Data migration

Excel

Communication

Problem solving

Cross-functional teamwork

Job description

Job Title: Associate, IT Business Support

Location-Type: Remote (EST, CST, or Mountain Time Preferred)

Start Date Is: ASAP

Duration: Approximately 12 Months with Potential for Extension and/or Conversion

Compensation Range: $40-49/hr W2

Benefits: Eligible for Health, Dental, Vision, 401K

Must be authorized to work in the U.S. This position is not eligible for sponsorship.

Job Description

Our client is seeking an Associate, IT Business Support to provide technical and operational support for an enterprise inventory automation platform and related applications. This role will focus on managing ServiceNow tickets, troubleshooting system integration issues, supporting data migration and platform consolidation initiatives, and collaborating with IT, Operations, development, and vendor teams. This is a hands-on application support role requiring stronger technical troubleshooting and critical-thinking skills than a traditional help desk position.

Job Summary

• Manage ServiceNow tickets related to enterprise application issues, system integrations, and application lifecycle/development needs.
• Investigate application issues, identify root causes, coordinate resolutions, and manage tickets through completion.
• Support data migration from legacy applications into go-forward enterprise platforms.
• Assist with platform consolidation, application enhancements, releases, and site activation initiatives.
• Collaborate across IT, Operations, development, vendor, and other business teams to resolve technical and operational issues.
• Provide ongoing application support while maintaining a strong focus on user satisfaction.
• Monitor system performance and identify opportunities for application and process improvements.
• Escalate complex technical issues to the appropriate development, infrastructure, or vendor teams while maintaining ownership through resolution.
• Maintain documentation related to system configurations, application processes, troubleshooting, and support procedures.
• Use Microsoft Excel for tracking, analysis, reporting, and operational support activities.
• Assist with user training, onboarding, and adoption of supported applications.
• Support application releases and enhancements by coordinating with technical and business stakeholders.
• Help ensure data accuracy and continuity during migration and system-integration activities.

Required Qualifications

• Experience providing IT application, business systems, or enterprise application support.
• Hands-on ServiceNow ticketing experience.
• Experience troubleshooting system integration or enterprise application issues.
• Experience supporting data migration, system conversion, or platform consolidation initiatives.
• Ability to manage technical issues throughout the full ticket lifecycle, including investigation, coordination, escalation, and resolution.
• Experience working with enterprise systems beyond traditional Tier 1/help desk support.
• Strong critical-thinking, analytical, and technical problem-solving skills.
• Experience collaborating with cross-functional technical and business teams.
• Working knowledge of Microsoft Excel for tracking, analysis, and reporting.
• Ability to maintain clear technical and operational documentation.
• Strong written and verbal communication skills.
• Strong customer service orientation while working with technical and non-technical users.
• Ability to independently investigate issues and determine appropriate next steps.
• Comfortable working remotely and collaborating across distributed teams.

Preferred Qualifications

• Data center industry experience.
• Experience supporting inventory management or inventory automation platforms.
• Experience supporting application integrations.
• Experience with enterprise data migration projects.
• Experience supporting application releases, enhancements, or site activations.
• Experience working directly with third-party application vendors.
• Experience monitoring enterprise application performance.
• Experience supporting large-scale or global enterprise environments.