Tier 1 AV/IT Support Technician — Secret Clearance

Eastern Shawnee Companies, LLC; Fort Leonard Wood (MO); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Individualized savings plans

Short-term disability

Life insurance

Paid time off

Job summary

Eastern Shawnee Companies, LLC is seeking an AV/IT Support Technician for on-site work at Fort Leonard Wood. The ideal candidate will provide Tier 1 support for AV and IT systems, handling helpdesk tickets and assisting users with tech issues. Qualifications include a high school diploma, CompTIA A+ certification, and minimum 1 year of related experience. Benefits include medical, dental, vision, savings plans, and more. This position requires a secret clearance and entails physical tasks. Opportunities for growth and training will be provided.

Qualifications

• Minimum 1 year of AV/IT support or related technical experience.
• Basic experience with AV equipment, IT hardware, or customer support roles.
• Ability to follow procedures and document steps accurately.

Responsibilities

• Provide first-line troubleshooting for AV/IT issues.
• Log and track all issues in the helpdesk ticketing system.
• Assist with preventive maintenance activities.

Skills

Basic troubleshooting skills for AV and IT systems

Strong customer service and communication abilities

Willingness to learn and support Tier 2 technicians

Education

High school diploma

Tools

CompTIA A+

Helpdesk ticketing systems

Job description

Eastern Shawnee Companies, LLC is seeking an AV/IT Support Technician for on-site work at Fort Leonard Wood. The ideal candidate will provide Tier 1 support for AV and IT systems, handling helpdesk tickets and assisting users with tech issues. Qualifications include a high school diploma, CompTIA A+ certification, and minimum 1 year of related experience. Benefits include medical, dental, vision, savings plans, and more. This position requires a secret clearance and entails physical tasks. Opportunities for growth and training will be provided.