On‑Site Helpdesk Manager — AV/IT Lead (Secret Clearance)

Eastern Shawnee Companies, LLC; Fort Leonard Wood (MO); Sur place; USD 60 000 - 80 000; Plein temps

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

Short-term disability

Life insurance

Paid time off

Résumé du poste

Eastern Shawnee Companies, LLC is seeking a Helpdesk Manager at Fort Leonard Wood to oversee all AV/IT Help Desk operations. Responsibilities include managing daily workflows, monitoring ticket resolutions, and overseeing compliance with standards. Candidates should have an associate degree in a relevant field and 3 years of leadership experience in helpdesk or IT support. CompTIA A+ certification is required, and knowledge of IT/AV systems is preferred. The position offers competitive benefits including medical and paid time off.

Qualifications

• 3 years of helpdesk or IT/AV technical support leadership experience.
• Experience in DoD or federal IT service desk environments.
• Familiarity with AV equipment, IT systems, and collaboration tools.

Responsabilités

• Manage daily AV/IT Help Desk workflow and technician assignments.
• Monitor ticket volumes, priorities, and resolution time compliance.
• Oversee escalation processes to Tier 2 support.
• Ensure accurate tracking, documentation, and reporting within the ticketing system.

Connaissances

IT/AV troubleshooting processes

Communication skills

Data analysis

Customer service orientation

Formation

Associate degree in IT, AV, or related field

Outils

CompTIA A+

Network+

Security+

Description du poste

Eastern Shawnee Companies, LLC is seeking a Helpdesk Manager at Fort Leonard Wood to oversee all AV/IT Help Desk operations. Responsibilities include managing daily workflows, monitoring ticket resolutions, and overseeing compliance with standards. Candidates should have an associate degree in a relevant field and 3 years of leadership experience in helpdesk or IT support. CompTIA A+ certification is required, and knowledge of IT/AV systems is preferred. The position offers competitive benefits including medical and paid time off.