Help Desk Support Specialist

Information International Associates, Inc.; Weaverville (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Information International Associates, Inc. is seeking a Help Desk Support Specialist in Weaverville, NC. The role involves providing technical support and troubleshooting for desktop and server environments, requiring strong problem-solving and analytical skills.

The ideal candidate will have an Associate’s Degree and at least one year of experience, along with knowledge of Windows Operating Systems, DNS, and VMware. This position requires U.S. citizenship and the ability to hold a Public Trust Security Clearance.

Qualifications

• Minimum of 1 year of experience in a Service Desk environment.
• Experience with management of MS Windows Operating Systems.
• Experience with DNS and DHCP infrastructure.

Responsibilities

• Diagnose and resolve Tier 1 and 2 issues.
• Provide technical support to end users in a desktop and server environment.
• Interface with management for updates on configuration changes.

Skills

Problem-solving skills

Analytical skills

Teamwork

Communication skills

Education

Associate’s Degree

Tools

MS Windows Operating Systems

VMware

SCCM

NetApp

Job description

Job Description

IIA a Mid Tier Government Contractor is currently looking for Help Desk Support Specialist to work in Weaverville, NC.

The primary responsibility for this position is to provide technical support to end users in a desktop, server and infrastructure environment. Strong analytical, and problem-solving skills are needed to be successful in this position.

Major Duties and Responsibilities

• Responsible for diagnosing and resolving Tier 1 and 2 issues.
• Installation, Implementation and Administration of Microsoft System Center Suite (Configuration Manager, Operations Manager, DPM, etc.)
• Some knowledge of advanced troubleshooting and administration of Windows based applications, Operating Systems (Desktop and Server) and Server Roles (AD DS, DHCP, DNS, DFS, File & Print Server, etc.)
• Application and operating system maintenance and upgrades
• System backups and restoration
• System security and functional testing on both unclassified and classified systems.
• Providing trouble tracking, coordination, notification, escalation and documentation to resolve events/issues, efficiently minimizing customer impact.
• Interfacing with various levels of management for briefing on configuration and design updates and changes.
• Responding to alarms and providing level 2 maintenance support for the customer base.
• Keeping customers informed by providing status updates.
• Providing outage reports to appropriate levels of management.
• Verify adherence to security guidelines, including working with auditors to ensure the systems are compliant.
• Suggest and implement solutions based on customer requirements and project goals.
• Assist other IT professionals as required.

Qualifications

Basic Required

• Associate’s Degree and minimum of 1 year of experience in Service Desk environment. Equivalent combination of education and experience will be considered.
• Experience with management of MS Windows Operating systems. Working knowledge of the latest Windows Operating Systems and standard Applications, configuration and deployments.
• Experience and working knowledge of DNS and DHCP infrastructure and technology.
• Experience and working knowledge of VMware administration.
• Ability to work responsibly with or without supervision.
• Working knowledge of ITIL processes.

Qualifications Desired

• Ability to work on a team of other administrators and with other groups to troubleshoot issues and solve problems strongly preferred.
• Experience with MS Exchange.
• Experience with SCCM.
• Experience with NetApp storage.
• Experience with Cloud storage.
• Experience with Alarm/Physical security systems.
• Good oral communication and technical writing skills.
• Good problem solving skills and the ability to visualize a problem or situation and think abstractly to solve it is required.
• Ability to handle constantly changing tasks and priorities, to be able to multitask effectively during busy times and to exercise patience and professionalism during stressful situations is needed.

Additional Information

Clearance Requirements

Must be a U.S. Citizen and able to hold a Public Trust Security Clearance. You do not need a current/active clearance to apply.

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