Ticket Seller (Full & Part Time)

Smugglers' Notch Resort; Jeffersonville (VT); On-site; USD 17,000 - 25,000; Part time

Job summary

Smugglers' Notch Resort in Vermont seeks a part-time, seasonal Ticket Seller at the Madonna/Sterling Base Lodge. You’ll be the first point of contact for guests starting their day on the slopes, selling lift tickets, season passes, and providing friendly, solutions-focused information.

This is largely a solo role after training, with independent operation and solid cash-handling duties, supported by a responsive team. Weekend and holiday availability is required for the Smuggs magic.

Qualifications

• Friendly and reliable communicator.
• Independent worker who thrives in a quiet setting.
• Organized with strong attention to detail.
• Solid computer skills for processing transactions.
• Passion for winter sports and skiing/snowboarding culture.
• Calm demeanor and positive attitude with guests.

Responsibilities

• Sell and process lift tickets, season passes, and other winter activities using our point-of-sale system.
• Provide accurate, friendly information about ticket options, pricing, mountain operations, and Smuggs programs.
• Assist guests with common questions, concerns, and special requests, always with a friendly, solutions-first attitude.
• Handle cash drawer and daily reconciliation duties with accuracy and professionalism.
• Deliver a welcoming and calm guest experience, even during peak periods or challenging transactions.

Skills

Customer service

Cash handling

Independent worker

Attention to detail

Winter sports familiarity

POS systems

Tools

POS system

Job description

Do you love sharing your passion for skiing or snowboarding with others? If you thrive in a quiet, independent setting and enjoy helping guests get excited about the mountain, we'd love to have you on our team!

As a Ticket Seller at the Madonna/Sterling Base Lodge, you’ll be the first point of contact for many guests as they begin their day on the slopes. Whether it’s their first time at Smuggs, or a family of seasoned riders upgrading to season passes, you’ll help create a welcoming and efficient start to their Smuggs adventure. This is a primarily solo role, once you're trained and confident, you'll independently run the ticket booth, with full support always just a call away.

What You'll Do:

• Sell and process lift tickets, season passes, and other winter activitiesusing our point-of-sale system
• Provide accurate, friendly information about ticket options, pricing, mountain operations, and Smuggs programs
• Assist guests with common questions, concerns, and special requests, always with a friendly, solutions-first attitude
• Handle cash drawer and daily reconciliation dutieswith accuracy and professionalism
• Deliver a welcoming and calm guest experience, even during peak periods or challenging transactions

What We're Looking For:

• A friendly and reliable communicatorwho enjoys working with people
• Confidence and comfort working independentlyin a quiet, solo setting once trained
• Ability to stay organized and focusedin both slow and busy periods
• Solid computer skills and attention to detailin handling transactions
• Passion for winter sports and familiarity with skiing or snowboarding culture
• A calm demeanor and positive attitude, even when helping guests with problems or special circumstances

Schedule & Availability:

This is a part-time, seasonal rolebased out of the ticket booth at the Madonna/Sterling Base Lodge, making it a great fit for college students, parents with school-aged children, or anyone looking to soak up the winter vibeswhile being part of an iconic Vermont ski resort.

Weekend and holiday availability is required—those are some of the most exciting days to be part of the Smuggs magic!

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.