Ticketing Services Coordinator

University of Richmond; Richmond (VA); On-site; USD 25,000 - 30,000; Part time

Job summary

University of Richmond is seeking a part-time, temporary Ticketing Services Coordinator to manage ticketing operations, online sales, and customer service. You will serve as the front-line box office representative for ~150 events annually across multiple venues, ensuring accurate sales, data handling, and excellent service.

The role requires a Bachelor’s degree or equivalent, 2+ years in customer service or ticketing, and experience with Spektrix or similar CRM systems.

Qualifications

• Experience with Spektrix ticketing platform, including ticket sales, generating reports, and data management.
• Experience with customer service principles, practices, and procedures.
• Excellent attention to detail and accuracy.
• Outstanding communication, interpersonal, and reporting skills.
• Ability to take initiative, anticipate needs, and provide recommendations on issues.
• Strong commitment to supporting diversity, equity, inclusion, and access.

Responsibilities

• Serve as front-line box office representative and coordinator.
• Assist in sale of tickets for approximately 150 events per year.
• Support online sales and customer service.
• Coordinate across Modlin Center venues and off-campus locations.

Skills

Customer service

Attention to detail

Communication

Initiative

DEI commitment

Education

Bachelor's degree or equivalent

Tools

Spektrix

CRM platform

Job description

POSITION SUMMARY

Reporting to the Modlin Center for the Arts Patron Services Manager, the Ticketing Services Coordinator is a part-time, temporary position that provides management in the delivery of ticketing operations, online sales, and customer service. This position serves as the front-line box office representative and coordinator assisting in the sale of tickets for approximately 150 events per year in Modlin Center venues: Alice Jepson Theatre, Camp Concert Hall, Cousins Studio Theatre, and Perkinson Recital Hall, as well as other locations on- and off-campus. Events include performances, lectures, and special events involving both campus and community users and customers.

WORKING CONDITIONS/PHYSICAL EFFORT

General office environment. Sitting. Standing. Able to lift up to 50 lbs.

QUALIFICATIONS

Knowledge, skills & ability:

• Experience with Spektrix ticketing platform (or similar CRM platform), including ticket sales, generating reports, and data management.
• Experience with customer service principles, practices, and procedures.
• Excellent attention to detail and accuracy.
• Outstanding communication, interpersonal, and reporting skills.
• Ability to take initiative, anticipate needs, and provide recommendations on issues.
• Strong commitment to supporting diversity, equity, inclusion, and access.

Education & experience:

• Bachelor's degree or combination of equivalent experience and training.
• Two or more years of experience in customer service, ticketing services, or patron services, for an arts organization preferred.
• Familiarity with industry standards in ticketing and box office management.

SALARY STRUCTURE

Pay Grade 3: $18.00 to $22.00. Scheduled Hours: Part-time 19 hours a week. Schedule may vary. Limited-term position from September to June.