Ticketing & Sales Graduate Assistant

Washburn University; Topeka (KS); On-site; USD 15,000 - 21,000; Part time

Benefits offered by this job

Stipend

Job summary

Washburn University is seeking a Graduate Assistant for Ticketing and Sales to gain hands-on experience in intercollegiate athletics, supporting ticketing and revenue generation within the competitive MIAA. The role focuses on enhancing customer service, managing camp registrations, and assisting with sponsorship proposals.

This position is ideal for a graduate student pursuing a career in sports management, sales, and athletic administration, with evenings and weekend events required and

Qualifications

• Admission and enrollment into Washburn University Graduate School is required.
• Ability to work evenings and weekends for athletic events as required.
• Maintain a minimum cumulative and semester GPA of 2.5.
• Ability to problem solve, manage multiple tasks, adhere to deadlines, and prioritize work.

Responsibilities

• Assist with season ticket renewals and ticket sales for football, men’s basketball, and women’s basketball.
• Support game day box office operations, including setup and ticket sales for all ticketed events.
• Manage camp registrations, including online setup and communication with customers.
• Resolve ticketing issues and provide top-tier customer service through in-person, phone, and email support.
• Assist with player passlist and Washburn Student All‑Sport Pass registration.
• Assist with preparation of corporate sponsorship proposals and materials.
• Research and develop sales leads for potential sponsors and maintain tracking documents.
• Help maintain and update the online ticket portal and generate sales/revenue reports.
• Collaborate with staff to ensure a professional and efficient ticketing and sponsorship experience.

Skills

Customer service

Sales

Team collaboration

Education

Enrollment in Washburn University Graduate School

Tools

Hometown Ticketing

Google Sheets

Canva

Microsoft 365

Adobe Creative Suite

Job description

Position Summary:

This position offers a unique opportunity for a highly motivated and detail-oriented individual to gain hands-on experience in intercollegiate athletics. The selected candidate will play a vital role in supporting Washburn Athletics’ ticketing and sales efforts, enhancing customer service operations, and contributing to the development of corporate sponsorships. Reporting directly to the Director of Sales, the Graduate Assistant for Ticketing and Sales will assist with all aspects of ticket operations and revenue generation, helping to elevate the fan experience and drive engagement within the highly competitive Mid-America Intercollegiate Athletics Association (MIAA), the premier conference in NCAA Division II.

This position is ideal for a graduate student pursuing a career in sports management, sales, and athletic administration.

Essential Functions:

• Assist with season ticket renewals and ticket sales for football, men’s basketball, and women’s basketball.
• Support game day box office operations, including setup, ticket sales, and troubleshooting for all ticketed events, including football, volleyball, and basketball.
• Manage camp registrations, including online setup, registration tracking, and customer communication.
• Resolve ticketing issues and provide top-tier customer service through in-person, phone, and email support.
• Assist with player passlist and Washburn Student All‑Sport Pass registration.
• Assist with the preparation of corporate sponsorship proposals, presentations, and other sales materials.
• Research and develop sales leads for potential corporate sponsors and maintain sponsor tracking documents.
• Help maintain and update the online ticket portal and generate sales and attendance reports.
• Collaborate with staff to ensure a professional and efficient ticketing and sponsorship experience.

Required Qualifications:

• Job contingent on admission and enrollment into the Washburn University Graduate School.
• Availability to work evenings and weekends for athletic events as required.
• Maintain a minimum cumulative and semester GPA of 2.5.
• Ability to problem solve, manage multiple tasks, adhere to deadlines, and prioritize work.

Preferred Qualifications:

• Experience with Hometown Ticketing or similar ticketing platforms, Google Sheets, Canva, Microsoft 365, and Adobe Creative Suite products.
• Background in sales, marketing, or sponsorships, particularly in a collegiate or sports setting.
• Strong interpersonal, organization, and written communication skills.

Stipend Monthly Exempt

Washburn University is committed to providing an environment for individuals to pursue educational and employment opportunities free from discrimination and/or harassment. The University prohibits discrimination on the basis of race, color, religion, age, national origin, ancestry, disability, sex, sexual orientation, gender identity, genetic information, veteran status, or marital or parental status.

Washburn University is committed to providing reasonable accommodations to applicants for employment. If you are an applicant who needs a reasonable accommodation to participate in the application or interview process, please [e-mail] call 785-670-1538 at least five (5) business days in advance of the date you need the requested accommodation.