Ticketing Operations Manager (Box Office)

Birmingham Jefferson Co; Birmingham (AL); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading entertainment venue in Birmingham, Alabama, seeks a Ticketing Manager to oversee daily operations and manage staff. Your role includes setting up ticket events, providing venue specifics to promoters, and maintaining customer relations. Ideal candidates will have over five years of relevant experience and proficiency in Ticketmaster Host and Archtics. This full-time position requires flexible hours, including nights and weekends, to accommodate events.

Qualifications

• Minimum of five years related experience in events or entertainment ticketing.
• Extensive experience required with ticketing software.
• Bachelor’s degree preferred; associate degree with experience considered.

Responsibilities

• Oversee ticket builds and event setups in the electronic ticketing system.
• Manage day-of-show box office support and settlement.
• Supervise hiring and training of part-time ticketing staff.

Skills

Customer service

Attention to detail

Ticketing software proficiency

Organizational skills

Problem-solving

Education

Bachelor’s degree in public administration, hospitality, or business management

Tools

Ticketmaster Host

Archtics

Microsoft Office

Job description

A leading entertainment venue in Birmingham, Alabama, seeks a Ticketing Manager to oversee daily operations and manage staff. Your role includes setting up ticket events, providing venue specifics to promoters, and maintaining customer relations. Ideal candidates will have over five years of relevant experience and proficiency in Ticketmaster Host and Archtics. This full-time position requires flexible hours, including nights and weekends, to accommodate events.