Ticketing Operations Lead — Live Events

St. Louis Blues; St. Louis (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

Stifel Theatre is seeking a highly organized, customer-focused Ticket Operations Coordinator to oversee all aspects of ticketing operations for concerts, comedy shows, Broadway productions, and events. You will ensure accurate setup, inventory control, on-sale/presale support, and exceptional guest service through box office operations.

Collaborate with promoters, artists, marketing, finance, and venue teams to execute launches and settlements, maintain seating manifests, pricing, and event

Qualifications

• Experience in a performing arts center or similar venue.
• Familiarity with Ticketmaster suite (Archtics, TM Host, Presence, TM1).
• Ability to work independently and lead others when needed.
• Strong interpersonal and customer service skills.
• Proficient with Microsoft Office applications and multi-tasking.

Responsibilities

• Coordinate all ticketing operations for events at Stifel Theatre.
• Build and maintain events within the ticketing platform, ensuring seating manifests, pricing, inventory and event information are accurate.
• Coordinate presales, public on-sales, VIP packages, Platinum inventory.
• Partner with promoters, artist reps, marketing, finance and venue operations for launches and settlements.
• Maintain positive rapport with promoters and provide reports and information promptly.
• Balance, deposit and report daily ticket receipts with staff.
• Deliver excellent customer service and efficient box office procedures.
• Collaborate with Guest Experience staff to resolve guest concerns and seat discrepancies.
• Monitor ticket sales and prepare management reports for stakeholders.
• Ensure compliance with company policies and ticketing procedures.
• Supervise seller staff day-to-day and maintain seller schedule.

Skills

Organizational skills

Customer service

Interpersonal skills

Attention to detail

Tools

Ticketmaster Archtics

TM Host

Presence

TM1

Microsoft Office (Word/Excel/PowerPoint/Teams)

Job description

Stifel Theatre is seeking a highly organized, customer-focused Ticket Operations Coordinator to oversee all aspects of ticketing operations for concerts, comedy shows, Broadway productions, and events. You will ensure accurate setup, inventory control, on-sale/presale support, and exceptional guest service through box office operations.

Collaborate with promoters, artists, marketing, finance, and venue teams to execute launches and settlements, maintain seating manifests, pricing, and event