Ticketing Associate – Nashua Center for the Arts

Spectacle Live; Nashua (NH); Híbrido; USD 21.000 - 28.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

None

Descripción de la vacante

The Nashua Center for the Arts is seeking a friendly Ticketing Associate to join the Ticketing department. You will greet guests, answer emails and calls, and help guests purchase tickets at the box office. You should be comfortable with pricing, seating charts, cash and card transactions, and using the eTix platform.

Shifts include daytime 10am-2pm, plus evenings and weekends for events. You will report to the Patron Services Manager and act as the first touchpoint for guest relations, ensuring

Formación

• Excellent customer service, communication, and problem-solving abilities.
• Proficient in Microsoft Office Suite.
• Able to operate basic software and devices including tablet, card swipe, and POS.
• Flexible daytime shifts 10am–2pm, plus nights and weekends for events.
• Able to handle cash and credit card transactions.
• Demonstrates ability to work in a fast-paced, high-volume environment.

Responsabilidades

• Provide first-class customer service at the box office via phone, email, or in person.
• Be knowledgeable about pricing, seating charts, and event information for upcoming events.
• Sell ticket inventory and update patron accounts on the eTix platform.
• Accurately handle cash or credit card transactions.
• Monitor and reconcile cash drawer and maintain transaction records.
• Ensure compliance with policies and procedures and manage box office supplies.
• Prepare Will Call, guest lists, VIP passes on event day.
• Assist with reporting of available ticket inventory.
• Perform other duties as assigned by Ticketing department.

Conocimientos

Customer service

Communication

Problem-solving

Cash handling

Herramientas

Microsoft Office Suite

POS system

Tablet usage

Descripción del empleo

Ticketing Associate – Nashua Center for the Arts

Ticketing Associate

Ticketing Associates are often the first touchpoint for guests of our venues, making them a critical member of our guest

relations team. Ticketing Associates answer emails, take phone calls, and handle in person conversations to help the

public purchase tickets to events and resolve customer service issues.

Department: Ticketing

Report to: Patron Services Manager

Job Responsibilities

• Provide first-class customer service to all incoming phone calls, emails, or in-person activity at the box office windows.
• Be knowledgeable on pricing, seating charts, and basic event information for all upcoming events at our venues.
• Sell available ticket inventory and update patron accounts on our eTix ticket platform.
• Accurately handle cash or credit card transactions.
• Monitor and reconcile cash drawer at end of shift and maintain records of everyday transactions.
• Ensure compliance to all policies and procedures according to customer service principles and monitor all supplies for box offices.
• Prepare and administer Will Call, guests list, VIP passes, etc on an event day.
• Assist Ticketing Department with the reporting of available ticket inventory.
• Other duties as assigned by the Ticketing department.

Job Skills & Qualifications

• Must have excellent customer service skills, communication skills, and problem-solving abilities.
• Must be proficient in Microsoft Office Suite.
• Ability to operate basic software and technology such as a tablet, credit card swipe, and Point of Sale.
• Flexibility to work daytime shifts 10am-2pm, nights, and weekends for events.
• Ability to handle cash and credit card transactions.
• Ability to work and adapt to a high-paced, high-volume environment.