Ticket Office Representative

Treasure Island Hotel Casino; Las Vegas (NV); Hybrid; USD 36,000 - 48,000; Full time

Job summary

Treasure Island Hotel Casino is seeking a Ticketing Associate to operate the ticketing system, balance cash drawers, and input reservations. You will assist guests, answer multiline phones, and collaborate with other departments to cross-sell tickets for sister properties.

The role requires strong cash handling and customer service, with ability to work both independently and as part of a team, presenting a professional appearance at all times.

Qualifications

• Must be fluent in English both spoken and written.
• Previous Ticketing experience is preferred.
• Must have at least 6 months cash handling experience.
• Must have at least 6 months of customer service experience.
• Ability to work independently as well as a part of a team.
• Professional appearance and demeanor a must.

Responsibilities

• Properly operate the current Ticketing system for ticket sales.
• Interpret and utilize numerous systems and show codes.
• Cross-sell tickets and provide information for all sister properties.
• Provide the highest level of customer service to all guests.
• Resolve guest complaints or find the appropriate person able to assist.
• Utilize a cash drawer with various tender types.
• Input numerous reservations with accuracy.
• Retrieve seats from different blocks for corresponding vendors.
• Finalize reservations and distribute tickets to correct purchasers.
• Organize all daily paperwork by tender types and correctly balance to Cashier Reports.
• Answer multi-line telephones.
• Check stock levels and replenish to operational levels prior to opening.
• Balance correctly at the end of shift.
• Clean work area thoroughly at the end of shift.
• Possibility of assisting management when needed.
• Perform any and all other job related functions.

Skills

Cash handling

Customer service

Ticketing

English fluency

Teamwork

Job description

• Properly operate the current Ticketing system for ticket sales.
• Interpret and utilize numerous systems and show codes.
• Cross-sell tickets and provide information for all sister properties.
• Provide the highest level of customer service to all guests.
• Resolve guest complaints or find the appropriate person able to assist.
• Utilize a cash drawer with various tender types.
• Input numerous reservations with accuracy.
• Retrieve seats from different blocks for corresponding vendors.
• Finalize reservations and distribute tickets to correct purchasers.
• Organize all daily paperwork by tender types and correctly balance to Cashier Reports.
• Answer multi-line telephones.
• Check stock levels and replenish to operational levels prior to opening.
• Balance correctly at the end of shift.
• Clean work area thoroughly at the end of shift.
• Possibility of assisting management when needed.
• Perform any and all other job related functions.

Responsibilities/Qualifications

• Must be fluent in English both spoken and written.
• Previous Ticketing experience is preferred.
• Must have at least 6 months cash handling experience.
• Must have at least 6 months of customer service experience.
• Ability to work independently as well as a part of a team.
• Professional appearance and demeanor a must.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.